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Retail Operations Specialist

2 months ago

Watford, Hertfordshire, United Kingdom Allwyn Full time

About Allwyn UK

We are a leading lottery operator with a strong presence in the UK market. Our mission is to create a new experience for the National Lottery and make a positive impact on society.

Role Purpose:

  • As a Retail Operations Specialist, you will be responsible for developing tools and strategies to support the Retail Sales Team in delivering key initiatives across the Retail Channel.
  • You will work closely with the Retail Operations Manager to improve retail execution, in line with annual planning priorities and the Planning, Comms & Training framework within Retail Strategy & Operations.
  • Your goal will be to ensure that retailers are at the heart of retail plans, supporting the achievement of sales, profit, and Good Cause contribution targets in line with Allwyn's fourth licence bid commitments.

Key Responsibilities:

  • Support the improvement of Retail channel operations, capabilities, processes, and tools.
  • Develop and deliver quarterly journey plans for the RST using CACI planning software.
  • Support the development of ways to deliver industry-leading in-store execution of The National Lottery across the Retail estate, taking into account format and sector nuances, by retailer.
  • Provide weekly updates to the Channel Operations and Retail leadership teams and maintain key retail processes to ensure the field team can meet KPI/OPM deliverables.
  • Support the Retail Operations Manager in shaping and implementing strategic priorities within PCT and Go To Market frameworks.
  • Collaborate cross-functionally to feed recommendations and prioritization of activities for all Retail teams.
  • Ensure timely reporting and call file creation via third-party agency dashboards.
  • Work with the Strategy team data analysts to deliver accurate ROI reports for all third-party activities in line with agreed reporting cycles.
  • Support the building of yearly and quarterly Retail Contact Model and the delivery of briefings, via face-to-face conferences &/or virtual meetings to the Retail Sales Team.
  • Support the building of decks and documents to cascade information to retail functions through their team meetings and regular workgroups such as Retail Channels Steering Group.
  • Work with the Operational Sales Team to build and provide call files for activities that are being supported across Retail.
  • Work closely with RSMs on day-to-day issue resolution and cascading any relevant risk or escalation to ROM.

Key Skills and Experience:

  • Knowledge of sales impact analysis and achievement of ROI.
  • Demonstrable knowledge and experience of retail execution, including brand activation.
  • Skilled in prioritization and multi-task management under pressure.
  • Advanced ability to use the Microsoft Office suite, Google Suite, and Zaptic.
  • Interest and knowledge of current and future technological developments for retail.
  • Proven experience working cross-functionally to deliver complex projects with multiple deliverables and priorities.