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Victim Support Officer

2 months ago

Cardiff, Cardiff, United Kingdom Victim Support Full time
About the Role

We are seeking a skilled and compassionate Victim Support Officer to join our team in South Wales. As a key member of our Victim Focus team, you will play a vital role in providing support to victims of crime, ensuring they receive the necessary information and resources to recover from their experiences.

Key Responsibilities
  • Provide direct support to victims of crime, ensuring they have access to appropriate information and resources.
  • Work collaboratively with a team to identify the needs of service users and empower them to take control of their journey.
  • Develop and maintain relationships with voluntary and statutory agencies to ensure a comprehensive support network for victims.
  • Conduct assessments and provide tailored support to victims, taking into account their unique needs and circumstances.
  • Collaborate with other teams to ensure a seamless service delivery and effective communication with victims.
Requirements
  • Knowledge of the Criminal Justice System and the impact of crime on victims and witnesses.
  • Experience of working in a challenging and changing environment.
  • Ability to work without direct supervision and maintain confidentiality and data protection.
  • Strong problem-solving skills and ability to communicate effectively and sensitively.
  • Knowledge of safeguarding issues and legislation.
What We Offer

At Victim Support, we believe in attracting and retaining the best people. We offer a competitive rewards and benefits package, including:

  • Flexible working options, including hybrid working.
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays.
  • An extra day off for your Birthday.
  • Pension with 5% employer contribution.
  • Enhanced sick pay allowances, maternity and paternity payments.
  • High Street, retail, holiday, entertainment, and leisure discounts.
  • Access to our financial wellbeing hub and salary-deducted finance.
  • Employee assistance programme and wellbeing support.
  • Ongoing training and support with opportunities for career development and progression.