Neighbourhood Housing Lead

2 weeks ago


StratforduponAvon, Warwickshire, United Kingdom L&Q Full time

About the Role

We are seeking a highly skilled and customer-focused Neighbourhood Housing Lead to join our Housing Management Team at L&Q. As a key member of our team, you will be responsible for delivering an excellent service to our residents, building trust, and ensuring they have a home they are happy in.

Key Responsibilities

  • Support the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
  • Improve resident satisfaction by building strong relationships and communicating effectively with colleagues and residents.
  • Be the primary relationship holder with residents living in homes on your patch, covering around 500-600 homes.
  • Problem solve and demonstrate grit and determination, with a can-do attitude and a commitment to keeping promises to residents.
  • Manage a complex workload, adhere to important deadlines, and engage with a diverse customer base.
  • Have demonstrable experience in a similar role and a valid license with access to a car for work use.

What We Offer

As a member of our Housing Management team, you will have access to our full suite of benefits, including 28 days holiday rising to 31 days with length of service, an excellent Pension scheme, an employee assistance programme, and non-contributory life assurance.

About L&Q

L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. We combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Our Values

At L&Q, people are at the heart of our business, and our success depends on employing the best people and getting the best from them. We are committed to developing our people and providing a supportive and inclusive work environment.



  • Stratford-upon-Avon, Warwickshire, United Kingdom L&Q Full time

    Job Title: Neighbourhood Housing LeadAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Housing Management Team as a Neighbourhood Housing Lead. As a key member of our team, you will be responsible for delivering an excellent service to residents, building trust, and ensuring that residents have a home they are happy...


  • Stratford-upon-Avon, Warwickshire, United Kingdom L&Q Full time

    Job Title: Neighbourhood Housing LeadAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Housing Management Team as a Neighbourhood Housing Lead. As a key member of our team, you will be responsible for delivering an excellent service to residents, building trust, and ensuring that residents have a home they are happy...


  • Stratford-upon-Avon, Warwickshire, United Kingdom L&Q Full time

    Job Title: Neighbourhood Housing LeadAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Housing Management Team as a Neighbourhood Housing Lead. As a key member of our team, you will be responsible for delivering an excellent service to residents, building trust, and ensuring that residents have a home they are happy...


  • Stratford-upon-Avon, Warwickshire, United Kingdom L&Q Full time

    Job Title: Neighbourhood Housing LeadAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Housing Management Team as a Neighbourhood Housing Lead. As a key member of our team, you will be responsible for delivering an excellent service to residents, building trust, and ensuring that residents have a home they are happy...


  • Stratford-upon-Avon, Warwickshire, United Kingdom L&Q Full time

    L&Q is currently seeking a Neighbourhood Housing Manager to join their revamped Housing Management Team. This role will involve working in a designated area and reporting to the West Ham Lane office.The Neighbourhood Housing Manager will be responsible for:Supporting the Housing Management team to deliver a reliable service for residentsBuilding trust and...


  • Stratford-upon-Avon, Warwickshire, United Kingdom L&Q Full time

    About the RoleWe are seeking a highly skilled and customer-focused Neighbourhood Housing Lead to join our revamped Housing Management Team at L&Q. As a key member of our team, you will play a vital role in delivering an excellent service for residents and helping us to achieve our vision of providing quality homes and neighbourhoods for everyone.Key...


  • Stratford-upon-Avon, Warwickshire, United Kingdom L&Q Full time

    About the RoleWe are seeking a highly skilled and customer-focused Neighbourhood Housing Lead to join our revamped Housing Management Team at L&Q. As a key member of our team, you will play a vital role in delivering an excellent service for residents and helping us to achieve our vision of providing quality homes and neighbourhoods for everyone.Key...


  • Stratford-upon-Avon, Warwickshire, United Kingdom L&Q Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our Housing Management Team as a Neighbourhood Housing Lead. This is an exciting opportunity for a customer-focused team player to deliver an excellent service for residents.Key ResponsibilitiesSupport the Housing Management team to deliver a reliable, repeatable, and consistent...


  • Stratford-upon-Avon, Warwickshire, United Kingdom L&Q Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our Housing Management Team as a Neighbourhood Housing Lead. This is an exciting opportunity for a customer-focused team player to deliver an excellent service for residents.Key ResponsibilitiesSupport the Housing Management team to deliver a reliable, repeatable, and consistent...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Southway Housing Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented Development and Sales Coordinator to join our team at Southway Housing Trust. As a key member of our Development and Sales Team, you will play a crucial role in supporting innovative projects and new developments.Main ResponsibilitiesProvide administrative assistance to the Development and...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Southway Housing Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented Development and Sales Coordinator to join our team at Southway Housing Trust. As a key member of our Development and Sales Team, you will play a crucial role in supporting innovative projects and new developments.Main ResponsibilitiesProvide administrative assistance to the Development and...

  • Executive Assistant

    2 days ago


    Stratford-upon-Avon, Warwickshire, United Kingdom Southway Housing Trust Full time

    Executive Assistant OpportunitySouthway Housing Trust is a community-based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in. We are inspired by our communities, and we care about the people in our neighbourhoods. We are committed to constantly improving services, and work in partnership with...

  • Executive Assistant

    2 days ago


    Stratford-upon-Avon, Warwickshire, United Kingdom Southway Housing Trust Full time

    Executive Assistant OpportunitySouthway Housing Trust is a community-based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in. We are inspired by our communities, and we care about the people in our neighbourhoods. We are committed to constantly improving services, and work in partnership with...

  • Executive Assistant

    7 minutes ago


    Stratford-upon-Avon, Warwickshire, United Kingdom Southway Housing Trust Full time

    Executive Assistant OpportunitySouthway Housing Trust is a community-based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in. We are inspired by our communities, and we care about the people in our neighbourhoods. We are committed to constantly improving services, and work in partnership with...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Southway Housing Trust Full time

    About the RoleWe are seeking a highly skilled and motivated Facilities Maintenance Specialist to join our Asset Management and Sustainability team at Southway Housing Trust. As a key member of our team, you will be responsible for providing a facilities management service to ensure our offices, community buildings, and residential properties are secure,...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Southway Housing Trust Full time

    About the RoleWe are seeking a highly skilled and motivated Facilities Maintenance Specialist to join our Asset Management and Sustainability team at Southway Housing Trust. As a key member of our team, you will be responsible for providing a facilities management service to ensure our offices, community buildings, and residential properties are secure,...


  • Stratford-upon-Avon, Warwickshire, United Kingdom London & Quadrant Housing Trust Full time

    About the RoleWe are seeking an experienced Data Security Specialist to join our team at London & Quadrant Housing Trust. As a key member of our Information Security team, you will play a critical role in ensuring the security and integrity of our technology infrastructure.Key ResponsibilitiesAssist in the development and implementation of security roadmaps,...


  • Stratford-upon-Avon, Warwickshire, United Kingdom London & Quadrant Housing Trust Full time

    Information Security Analyst - SOCLondon & Quadrant Housing Trust is seeking an experienced Information Security Analyst to join our team at a critical time in our organization's transformation. As a key member of our Information Security team, you will play a vital role in shaping the future of our technology landscape.Key Responsibilities:Assist the...


  • Stratford-upon-Avon, Warwickshire, United Kingdom London & Quadrant Housing Trust Full time

    Information Security Analyst - SOCLondon & Quadrant Housing Trust is seeking an experienced Information Security Analyst to join our team at a critical time in our organization's transformation. As a key member of our Information Security team, you will play a vital role in shaping the future of our technology landscape.Key Responsibilities:Assist the...


  • Stratford-upon-Avon, Warwickshire, United Kingdom L&Q Full time

    About the RoleWe are seeking an experienced Senior Building Surveyor to lead our team of surveyors in providing exceptional repairs and maintenance services. As a key member of our team, you will be responsible for managing a team of up to 10 surveyors and working closely with internal teams to deliver high-quality results.Key ResponsibilitiesLead a team of...