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Neighbourhood Housing Manager
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our Housing Management Team as a Neighbourhood Housing Lead. As a key member of our team, you will be responsible for delivering an excellent service to residents, building trust, and ensuring that residents have a home they are happy in.
Key Responsibilities:
- Support the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- Improve resident satisfaction, build trust, and ensure residents have a home they are happy in.
- Be the primary relationship holder with residents living in homes on your patch, covering around 500-600 homes.
Requirements:
- Proven track record of building relationships with people and communicating well with colleagues and residents.
- Ability to problem-solve, with a can-do attitude and motivation to keep promises to residents.
- Willingness to push boundaries and challenge the business where needed to achieve the best outcomes for residents.
- Excellent time management skills and ability to manage a complex workload while adhering to important deadlines.
- Stakeholder management is key to this role, with the ability to engage with a diverse customer base.
- Demonstrable experience in a similar role.
- Valid license and access to a car for work use.
What We Offer:
- Competitive annual salary and staff benefits package.
- Strong family-friendly policies.
- Committed Learning & Development.
- Annual leave starting from 28 days rising to 31 PLUS bank holidays.
- Excellent Pension Scheme – double contribution up to 6%.
- Generous non-contributory life assurance.
- An Employee Assistance Programme.
- Great places to work certified 2022.
- Best Workplaces for Women – ranked 23 in the UK.
About L&Q:
We are a regulated charitable housing association and one of the UK's most successful independent social businesses. Our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work, aiming to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and skills academy.
Our Commitments:
We are committed to developing our people and providing a supportive and inclusive work environment. We offer a range of benefits, including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme, and non-contributory life assurance.
We are recognised externally for our commitment to inclusion, being a Stonewall Diversity Champion, a Disability Confident (Committed) employer, and having signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work, being an employer committed to environmental and social responsibility.
