Neighbourhood Housing Lead

2 weeks ago


StratforduponAvon, Warwickshire, United Kingdom L&Q Full time

About the Role

We are seeking a skilled and customer-focused individual to join our Housing Management Team as a Neighbourhood Housing Lead. This exciting opportunity will enable you to deliver an excellent service for residents and contribute to the success of our organisation.

Key Responsibilities

  • Support the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
  • Improve resident satisfaction, build trust, and ensure residents have a home they are happy in.
  • Be the primary relationship holder with residents living in homes on your patch.

Requirements

  • Proven track record of building relationships with people and communicating well with colleagues and residents.
  • Ability to problem solve, with a can-do attitude and motivation to keep promises to residents.
  • Willingness to push boundaries and challenge the business to achieve the best outcomes for residents.
  • Excellent time management skills and ability to manage a complex workload.
  • Stakeholder management and ability to engage with a diverse customer base.
  • Demonstrable experience in a similar role.
  • Valid license and access to a car for work use.

About Us

L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. We combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Our Commitments

We are committed to developing our people and providing a supportive and inclusive work environment. The successful candidate will have access to our full suite of benefits, including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, and an employee assistance programme.

Why Choose L&Q?

We offer a competitive annual salary and staff benefits package, including strong family-friendly policies, committed Learning & Development, and an excellent Pension Scheme.



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