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IT Support Specialist

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Birmingham, Birmingham, United Kingdom Pimlico Banks Recruitment Full time

Position: Desktop Support Engineer

Overview: A prominent organization is seeking a skilled Desktop Support Engineer to provide exceptional IT support services. This role involves working with various operating systems including iOS, Mac OS, and Windows.

Key Responsibilities:

  • Deliver IT client services to both internal personnel and external clients, focusing on incident, problem, change, configuration, and release management.
  • Oversee the desktop environment to ensure peak performance and availability.
  • Respond effectively to support requests and manage changes within the system.
  • Engage in new projects, assist in process design and implementation, and handle supplier management.

Essential Skills:

  • Proficiency in Apple Mac (iOS / Mac OS / Hardware)
  • Experience with Windows systems (Windows 10/11 / Server 2016/2022)
  • Knowledge of Active Directory and Single Sign-On
  • Familiarity with Mobile Device Management (MDM) tools such as Jamf, InTune, or Mobile Iron
  • Understanding of Google Cloud services
  • Experience with Dell hardware
  • ITIL certification is a plus

This is a unique opportunity to become part of a forward-thinking and innovative business. If you possess the necessary skills and experience, we encourage you to consider this role.