Care Coordinator

1 week ago


Ilkley, Bradford, United Kingdom Home Instead Full time
About the Role

We are seeking a highly organized and detail-oriented Care Coordinator to join our team at Home Instead. As a Care Coordinator, you will play a critical role in ensuring the smooth delivery of care services to our clients.

Key Responsibilities
  • Schedule Management: Develop and maintain efficient schedules for our care professionals, taking into account travel time, holidays, training, and last-minute cancellations.
  • Client Matching: Match care professionals with new clients, working closely with our client services team to ensure a seamless experience.
  • Relationship Building: Foster strong relationships with both clients and care professionals, ensuring positive experiences and high-quality care.
  • Staffing and Scheduling: Work with our recruitment team to ensure sufficient staffing levels and collaborate with our care team to schedule care packages efficiently.
  • Communication: Maintain close communication with our client services team to ensure care professionals' needs and availability are up-to-date.
  • Leave Management: Manage care professionals' annual leave system in accordance with company policies.
  • On-Call Duties: Participate in on-call duties, responsible for handling out-of-hours queries.
Requirements
  • Experience: Previous experience in a scheduling role within a home care or relevant environment, such as logistics.
  • Technical Skills: Good working knowledge of IT systems, including Microsoft Office or Google Suite, and CRM software, with the ability to learn and adapt new technologies.
  • Personal Qualities: Highly resilient and positive, with excellent communication and interpersonal skills, and the ability to work calmly and accurately under pressure.

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