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Planning and Development Coordinator

2 months ago

Ilkley, United Kingdom Home Instead Full time
Job Description

Are you an organised methodical people person?

Do you thrive working under pressure to meet tight deadlines?

If so, our Planning and Development Coordinator role could be your next career move.

We are looking for a full time Planning and Development Coordinator to join our busy office team

As our Planning and Development Coordinator you would perform a variety of duties in the coordination and scheduling of the delivery of care for clients whilst providing the highest quality of service.

We are looking for someone who is logical, analytical, has excellent communication skills and can build relationships to support our operation.

Sound like you? Then keep reading to find out what the role day-to-day involves.


Qualifications

  • Understand and build effective and efficient schedules around our clients and Care Professionals.
  • Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
  • Ongoing maintenance of the block scheduling system with quarterly reviews.
  • Be responsive to changes in the schedule and liaise with relevant team members.
  • Match Care professionals to new clients in conjunction with client services team and arrange introductions.
  • Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
  • Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
  • Work with the Recruitment Team to ensure sufficient current and future staffing levels are met.
  • Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
  • Close communication with Client Services Team to ensure Care Professionals ongoing needs and availability is up-to-date.
  • Management of Care Professionals annual leave system in line with company policies.
  • Partake with on-call duties, responsible for the out of hours queries – 1 night during the week and 1 in every 6 weekends on average.


Additional Information

  • Experience of working in a scheduling role within a home care, or other relevant, environment such as logistics.
  • Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
  • Highly resilient and positive with excellent communications skills.
  • Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
  • Team player with strong interpersonal skills with the ability to build rapport quickly.
  • Excellent attention to detail with the ability to multi-task.
  • Logical and analytical with the ability to work on own initiative and meet deadlines