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Technical Project Specialist

1 month ago

Ilkley, Bradford, United Kingdom Talk Straight Full time
Project Delivery Expertise

We are seeking a dedicated Project Delivery Expert to join our Operations team at Talk Straight Ltd. Reporting to the Service Delivery Manager, the Project Delivery Expert will play a key role in ensuring successful project delivery, from planning through to execution, with a focus on minimizing downtime and enhancing the customer experience during onboarding and change management processes.

Key Responsibilities:
  • Project Delivery: Lead the planning and execution of installation projects, ensuring on-time delivery and a seamless experience for customers in line with the Project Management team.
  • Knowledge Transfer: Facilitate knowledge sharing with customers to enable them to effectively manage the services provided.
  • Installation Planning: Prepare and plan for customized installations to meet specific customer requirements.
  • Service Provisioning: Oversee the provisioning of new customer circuits, firewalls, and other products from Talk Straight, ensuring that all services are operational and meet quality standards.
  • Service Migrations: Technically coordinate and execute migrations of customer services across available platforms with minimal disruption.
  • System Analysis: Conduct detailed analysis of systems and circuits, providing insightful reports to guide decision-making.
  • Stakeholder Communication: Collaborate and communicate effectively with key stakeholders to resolve any project-related issues promptly.
How We'll Support You:
  • Full structured training will be provided.
  • Regular 1-1's with your line manager to review progress and provide support.
  • Annual performance review.
  • A friendly, welcoming, and supportive culture.
  • Development opportunities.
Working Environment

We offer hybrid working to promote a healthy work-life balance, working remotely and attending our office 3 days per week. Therefore, you will need to be within a reasonable commute of this office.

Requirements

  • Excellent troubleshooting skills.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with customers and team members at all levels.
  • Good organisational skills and ability to multi-task.
  • Good knowledge of networking, security, VoIP, and broadband technologies.
  • Knowledge of web filtering technologies.
  • Strong understanding of Microsoft technologies.
  • Basic understanding of routing protocols.
  • Good understanding of DNS.
  • Experience of firewall configuration and supporting Fortinet technologies.
  • NSE4 or above (preferred).

Benefits

  • Salary up to £28,000 pa, depending on experience.
  • Up to 25 days holiday per year plus Bank Holidays.
  • Wellbeing day.
  • Hybrid working.
  • Company events.
  • Company pension - 5% employer contribution.
  • Referral programme.
  • Contractual sick pay.
  • Employee Assistance Programme.
  • Contractual maternity and paternity pay.
  • Health Cash Plan.
  • Non-work related training allowance.
  • Volunteering day.
  • Day off for your birthday.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.