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Technical Support Specialist

1 month ago


Ilkley, Bradford, United Kingdom Talk Straight Full time
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical assistance to our clients. In this role, you will be the primary point of contact for customers seeking technical support, and you will be responsible for troubleshooting and resolving technical issues in a timely and efficient manner.

Key Responsibilities:

  • Respond to customer inquiries and provide technical support via phone, email, and ticketing systems.
  • Diagnose and troubleshoot technical issues using advanced troubleshooting techniques and tools.
  • Provide clear and concise solutions or escalate complex issues to senior technical support specialists as needed.
  • Collaborate with cross-functional teams to resolve technical issues and improve customer satisfaction.
  • Stay up-to-date with the latest technologies and products to provide expert-level technical support.

Requirements:

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong technical skills and knowledge of computer systems, networks, and software.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

About Us:

Talk Straight is a leading provider of web filtering, safeguarding, and security software for schools and multi-academy trusts. We are committed to providing exceptional customer service and technical support to our clients, and we are seeking a skilled Technical Support Specialist to join our team.