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Visitor Experience Ambassador

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Shakespeare Birthplace Trust Full time

Job Summary:

The Shakespeare Birthplace Trust is seeking a skilled Visitor Reception Assistant to join our team. As a Visitor Reception Assistant, you will be responsible for delivering exceptional visitor experiences through a warm welcome and sharing of information to enhance visitors' understanding of our offer.

Key Responsibilities:

  • Deliver excellent standards of visitor experience through a warm welcome and sharing of information to enhance visitors' understanding of our offer.
  • Contribute to the financial sustainability of the Trust by ensuring that opportunities are taken to maximise sales through an efficient and professional admission process leading to increased average admissions and secondary spends.
  • Work in a high-profile, customer-facing operation, preferably a busy visitor attraction with a diverse audience.
  • Deliver against a range of KPIs including financial and visitor satisfaction targets.
  • Have a sound understanding of customer service principles, experience of using EPOS ticketing systems, and cash handling.
  • Be flexible and approachable with good listening and communication skills, positive and enthusiastic about working with the public.
  • Be a team-player, able to work alongside a range of colleagues at various locations and have excellent timekeeping.

Requirements:

  • Experience of working in a high-profile, customer-facing operation, preferably a busy visitor attraction with a diverse audience.
  • Deliver against a range of KPIs including financial and visitor satisfaction targets.
  • A sound understanding of customer service principles, experience of using EPOS ticketing systems, and cash handling.
  • Be flexible and approachable with good listening and communication skills, positive and enthusiastic about working with the public.
  • Be a team-player, able to work alongside a range of colleagues at various locations and have excellent timekeeping.

About Us:

The Shakespeare Birthplace Trust is committed to promoting equality of opportunity and building a diverse and representative workforce.