Hospitality Ambassador

6 days ago

StratforduponAvon, Warwickshire, United Kingdom Heartwood Inns Full time

We're seeking a passionate and charismatic individual to join our team as a Hospitality Ambassador - The Heartwood Experience. As a key member of our front-of-house team, you'll be instrumental in delivering exceptional guest experiences and making every visit unforgettable.

At Heartwood Collection, we're proud of our award-winning pubs and brasseries, which are at the heart of their local communities. Our French-inspired brasseries, Brasserie Blanc, and our cosy pubs, Heartwood Inns, are renowned for serving fresh, seasonal food and providing a warm, welcoming atmosphere.

We're not just a business - we're a community. Our strength lies in our enduring relationships with our staff, guests, and local suppliers. We're committed to creating an environment where everyone feels valued, supported, and inspired to grow. Our bespoke 'Stepping Stones' training and development programme is designed to help you progress your career and reach your full potential.

As a Hospitality Ambassador - The Heartwood Experience, you'll have the opportunity to work across multiple sites, developing your skills and expertise in a dynamic and supportive environment. You'll be part of a team that's passionate about delivering exceptional service, and you'll be empowered to make decisions and take ownership of your work.

Our benefits package is designed to recognize and reward your hard work and dedication. You'll enjoy:

  • A competitive hourly rate, based on the National Living Wage, plus TRONC, which is calculated from the previous 6 months' site average.
  • Full-time and part-time hours to suit your needs.
  • Access to our industry-leading training and development programme, Stepping Stones.
  • Employee Assistance Programme with Hospitality Action.
  • Instant access to pay you've already earned through EarlyPay.
  • An enhanced maternity and paternity package.
  • A Refer a Friend Bonus up to £1500.
  • 50% off food at any Heartwood Inns or Brasserie Blanc.
  • 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount.
  • 10% off company gift cards.
  • A thoughtful gift to celebrate your birthday.
  • Long Service Recognition Awards.
  • The Pantry - hundreds of retailers and experience discounts through Reward Gateway.
  • Cycle to Work Scheme.

We're looking for someone who is:

  • Passionate about delivering exceptional guest experiences.
  • Able to work flexibly and maintain high standards across the front of house.
  • A true team player, with a vibrant personality and great interpersonal skills.
  • Attentive to detail and committed to impeccable standards.
  • Customer and service focused, with a genuine passion for hospitality.

At Heartwood Collection, we're proud of our growth and expansion plans. With 14 Brasserie Blancs, 24 pubs, and more sites on the horizon, we're committed to creating opportunities for our staff to develop their careers and reach their full potential. Join us on this exciting journey and discover a world of possibilities.

Estimated salary: £10.50 - £12.50 per hour, based on location and experience.

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