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Hotel Ambassador

1 month ago

StratforduponAvon, Warwickshire, United Kingdom Valor Hospitality Europe Full time
Concierge - Stratford-upon-Avon

As a key member of our hotel team, you will be responsible for providing exceptional guest experiences. This will involve being present in our reception area to assist guests on arrival and throughout their stay.

We are looking for authentic individuals who can build genuine connections with our guests.

As a Concierge, you will be the local area knowledge expert, confident in communicating with guests about popular attractions and hidden gems.

You will work closely with all departments to ensure our guests feel at ease during their stay.

To succeed in this role, you will need to have great attention to detail, be a confident people person with strong communication skills.

We operate 7 days a week, 365 days a year, and require flexibility from our team members. Shift patterns and contracted hours can be discussed at interview.

We offer nationally recognized apprenticeships and detailed brand training, which can be viewed on our careers pages.

In addition to competitive rates of pay, we offer:

Exclusive discounts for you, your friends and family

  • Valor team member rates at our UK hotels, with rooms from just 30 B&B.
  • Discounted stays for friends and family.
  • 50% discount when dining in our restaurants and bars.
  • Free meals while on duty, keeping you well-fuelled.
  • Access to high-street discounts on a range of shops, experiences and more.
  • Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
  • Generous refer-a-friend bonuses, starting at 250.

Caring for your health and wellbeing, both in and outside of work

  • A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
  • Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
  • Healthcare Cash Plan options, from just 5 per month.

Supporting your hospitality career growth

  • Fully funded apprenticeship programmes.
  • Internal development programmes, designed to support you as you grow within your role.
  • Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.