Front of House Ambassador

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Bannatyne Full time

About Bannatyne

Bannatyne is a leading health and wellness company that prides itself on delivering exceptional customer service and creating a welcoming environment for its guests. As a Front of House Assistant, you will be the first point of contact for our visitors, setting the tone for their entire experience.

Key Responsibilities

  • Greet and welcome guests with a friendly and professional demeanor.
  • Manage spa bookings and appointments, ensuring a smooth scheduling process.
  • Handle guest inquiries, providing information about spa services, treatments, and products.
  • Process payments and manage the reception area efficiently.
  • Assist with the promotion of spa services, special offers, and retail products.
  • Ensure the reception area is clean, tidy, and inviting at all times.
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
  • Ensure all visitors to the site are logged correctly, including contractors and guest passes.

Requirements

  • Strong interpersonal and communication skills, with a customer-focused attitude.
  • A genuine passion for health, wellness, and customer service.
  • Excellent organizational skills and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.

Desirable Qualifications

  • Proven experience in a receptionist or customer service role, preferably in the hospitality industry.
  • Proficiency in using booking systems and basic computer skills.

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