Customer Experience Ambassador

4 weeks ago


StratforduponAvon, Warwickshire, United Kingdom Accor Hotels Full time

Job Title: Customer Experience Ambassador

Job Summary: We are seeking a Night Guest Service Agent to join our team at Adagio Aparthotel Stratford. As a Customer Experience Ambassador, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Provide warm and welcoming service to guests, ensuring a positive experience from check-in to check-out.
  • Guide guests through their stay, offering insights on local attractions and eateries.
  • Manage night reports, take payments, and prepare documents for the day.
  • Maintain a clean and tidy lobby and reception area.

Requirements:

  • Previous experience in a hotel or customer service environment desirable.
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and a positive attitude.
  • Availability to work on a rotating roster, including weekends and public holidays.

About Us: Accor Hotels is an inclusive company that values diversity and promotes a culture of respect and inclusivity. We welcome applicants from diverse backgrounds and encourage them to apply.



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