Patient Support and Coordination Specialist

7 days ago


York, York City, United Kingdom NHS Jobs Full time

Job Summary:

We are seeking a skilled and compassionate Digital and Care Continuity Coordinator to join our team at NHS Jobs. As a key member of our organization, you will play a vital role in ensuring seamless care coordination for our patients.

Main Responsibilities:

  • Coordinating Care: Provide expert navigation and support to patients through the healthcare system, ensuring they receive the necessary care and services.
  • Outbound Calls and Communication: Conduct outbound calls to patients who require additional support, providing clear information and guidance to help them manage their long-term conditions.
  • Appointment Booking and Support: Book patient appointments with healthcare professionals across our organization, ensuring a smooth and efficient process.
  • Data Collection and Reporting: Gather data on patient cohorts supported through outbound calls, providing valuable insights to inform data dashboards and drive business decisions.
  • Documentation and Record-Keeping: Accurately document patient data and submit reports, ensuring compliance with protocols and maintaining accurate patient records.
  • Collaboration and Improvement: Work closely with our wider teams to continually improve and develop our non-digital care coordination offer, ensuring we provide the best possible service to our patients.

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Proficiency in data collection and reporting
  • Ability to work collaboratively as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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