Administrative Support Specialist

4 weeks ago

Ilkeston, Derbyshire, United Kingdom UPS Limited Full time
Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion.

If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Overview:

FUTURE YOU makes a lasting impact.

Position: Customer Service Clerk

Employment Type: Full-Time Days Administration Clerk (37.5 hours)

Work Schedule: Day shift, Monday to Friday (with an unpaid lunch break)

Position Summary:

Responsible for general administrative functions while reporting to the Administration Team Leader. This role involves effective communication with various departments to ensure seamless operations.

Flexibility in working hours, including weekends, may be required to meet operational needs.

What We Offer:

  • Competitive salary package
  • Company pension scheme, discounts at major retailers, cinemas, and attractions, plus numerous additional benefits.
  • Opportunities for career advancement through our 'promotion from within policy'

Key Responsibilities:

  • Maintain and update files and records for easy access.
  • Answer phone inquiries or redirect calls to the appropriate colleagues.
  • Monitor office supply inventory and report shortages.
  • Provide holiday cover assistance in other departments as needed.
  • Regularly use email to communicate with customers and colleagues to resolve issues.
  • Re-book orders or loads that have missed their scheduled booking.
  • Adhere to procedures and Health & Safety standards, ensuring a clean and organized workspace.
  • Communicate any issues, both verbally and in writing, to the Team Leader for further follow-up.
  • Ensure a proper handover is completed for the next person in your department.
  • Perform general ad-hoc tasks as required.

Qualifications:

  • Proficient knowledge of MS Office applications.
  • Proven experience in a similar administrative role.

Preferred Attributes:

  • Enthusiastic and eager to learn.
  • Strong team player.
  • Punctual and dependable.
  • Comfortable working in a fast-paced office environment.
  • Ability to remain calm and effective under pressure.
  • Excellent communication skills.

Our Recruitment Approach:


UPS is dedicated to a policy of treating individuals fairly and recruiting, selecting, training, promoting, and compensating based on merit, experience, and other work-related criteria.

We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation, or gender identity.

About UPS:

Founded in 1907 as a messenger company in the United States, UPS has evolved into a multi-billion-dollar corporation focused on enabling global commerce. Today, UPS is recognized as the world's largest package delivery company and a leading global provider of specialized transportation and logistics services, managing the flow of goods, funds, and information in over 200 countries and territories worldwide.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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