Customer Service Representative

7 days ago

Exeter, Devon, United Kingdom FMG Repair Services Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Advisor to join our team at FMG Repair Services. As a key member of our Bodyshop team, you will be responsible for providing exceptional customer service and ensuring complete customer satisfaction.

Key Responsibilities

  • Prepare job cards and files, maintaining an efficient and effective system for associated paperwork.
  • Provide vehicle progress reports and arrange courtesy cars as needed.
  • Collect payment and manage customer interactions.
  • Liaise between customers, the Bodyshop, and third-party providers to ensure seamless service delivery.

Requirements

  • Excellent customer-facing experience with strong administration and IT skills.
  • Full UK Manual driving license.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

  • Fantastic basic salary.
  • Uncapped monthly bonus schemes and guaranteed average bonus.
  • Additional days' leave to celebrate your birthday.
  • Free life assurance.
  • Exclusive employee vehicle-leasing schemes.
  • Pension and save-as-you-earn share scheme.
  • Benefits App with retailer discounts and cashback deals.
  • Well-being services, including 24/7 GP service, mental health support, and physiotherapy.
  • Wagestream for financial wellbeing.

About Us

FMG Repair Services is part of ZIGUP, a leading provider of integrated mobility solutions. We offer a unique opportunity to work with a large and diverse customer base, with plenty of opportunities for career growth and development.

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