Floor Manager

5 hours ago

London, Greater London, United Kingdom Soutine Management Full time

About Soutine Management

Soutine Management is an informal neighbourhood rendezvous, inspired by the great boulevard cafés of Paris and the artistic heritage of St John's Wood.

Why Work with Us?

  • We offer personalized training, mentorship programs, clear career paths, and genuine opportunities for personal development.
  • Our Refer a Friend scheme offers highly attractive bonuses, as well as other reward and incentive programs.
  • Enjoy discounts on gym memberships, retail, and travel.
  • Access industry supplier trips, masterclasses, and workshops.
  • Enhanced maternity and paternity benefits.
  • Discounted rates at our restaurants and Minor Hotels globally.
  • An additional day's holiday every year for your first five years.
  • Access to mental health counseling, legal, and financial advice via our employee assistance program.
  • English lessons available.

The Role of Floor Manager

As a Floor Manager, you will help lead and inspire the front-of-house team to deliver impeccable service and exceed guest expectations during a busy service.

Key Responsibilities

  • Monitor and uphold the restaurant's high standards for food presentation, service, and overall guest experience.
  • Train, develop, and supervise team members to ensure a cohesive and efficient team.
  • Build and maintain positive relationships with guests, addressing concerns, and ensuring a welcoming atmosphere.
  • Manage guest complaints, queries, and feedback to ensure a positive outcome.
  • A key contributor to the management team, undertaking designated responsibilities with efficiency and dedication.

Requirements

  • Experience at a supervisory level within a similar hospitality setting.
  • Effective communication with all departments in the spirit of the company values.
  • Cultivate genuine connections with both guests and team members.
  • Lead positively and promote a sense of collaboration and professionalism.
  • Embodies the highest standards of hospitality and service delivery.
  • Excellent product knowledge to enhance guest experiences.
  • A basic level of financial awareness, cost control, and payroll management.
  • Proficient and knowledgeable on Food Safety and Health & Safety legislation.

Expected Earnings

£17.59 per hour

About Our Company

The Wolseley Hospitality Group portfolio of restaurants comprises The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho, and The Wolseley City in Monument.

We promote from within, investing in our people and developing them to become the leaders of tomorrow. The Wolseley Hospitality Group is based on a foundation of values which we are all proud to commit to.

We Create Places Where People Feel They Belong

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