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Floor Manager

2 months ago

London, Greater London, United Kingdom House of CB Full time
Job Title: Floor Manager

At House of CB, we're seeking a skilled Floor Manager to join our team. As a key member of our retail team, you'll be responsible for driving sales, ensuring exceptional customer service, and leading by example to empower and inspire your team.

Key Responsibilities:
  • Manage and support the Store Manager in overseeing the general operations of the shop floor, exercising outstanding leadership qualities to ensure high levels of employee knowledge, motivation, and customer service.
  • Lead by example to empower and inspire the team to guarantee exceptional customer service is always being delivered in all touch points such as the shop floor, fitting rooms, and till area.
  • Maintain excellent brand, product, and promotional knowledge to actively advise and inspire customers about our garments and exceed their expectations.
  • Work creatively and commercially within Company guidelines to discover ways of increasing sales to ensure targets are consistently hit or exceeded.
  • Monitor store performance by focusing on KPI's to interpret sales reports.
  • Maintain presentation standards and ensure the store always reflects HOCB visual guidelines.
  • Assist with replenishment, delivery, and organisation tasks.
  • Lead regular development meetings with the team to identify and evaluate employee performance.
  • Follow detailed HR processes to monitor the development of your team as well as assisting the Store Manager with basic staffing duties such as schedules, vacation, and payroll.
Requirements:
  • Proven experience with 1+ years retail leadership experience in a fast-paced environment.
  • Flexibility in working hours with weekend availability to accommodate our dynamic environment.
  • Display effective communication skills to motivate, develop, and retain talent.
What We Offer:
  • A competitive rate of pay that reflects your experience and contribution.
  • Generous brand discount with bi-annual extra discount days.
  • Unlock monthly bonus opportunities based on performance.
  • Take part in a monthly employee award incentive.
  • Celebrate your birthday with a paid day off.
  • Participate in an employee development programme that nurtures your growth and potential.
  • Free access to unlimited confidential mental health support.