Shop Manager

2 weeks ago

London, Greater London, United Kingdom Cameron Clarke Associates Full time
About the Role

We are seeking a highly motivated and experienced Shop Manager to join our team at Cameron Clarke Associates. As a Shop Manager, you will be responsible for managing all aspects of our retail operations, including sales, customer service, and team management.

Key Responsibilities
  • Manage Sales and Revenue
    • Meet sales targets and increase sales and profit for the shop
    • Manage stock levels, replenishing accordingly and liaising with the Regional Manager to request top-ups of stock
  • Lead and Develop the Team
    • Recruit, line manage, and support shop volunteers to maximise sales and revenue for participating charities
    • Communicate and work effectively with other shop managers to ensure day-to-day operations are met
  • Operational Management
    • Set up the EPOS system and train volunteers accordingly
    • Manage cash handling, reconcile EPOS, and all banking procedures
    • Identify volunteer recruitment needs and action recruitment campaigns in discussion with the Regional Manager
  • Customer Service and Marketing
    • Offer exceptional customer service
    • Support the marketing team with activities to raise the profile of the shop and organisation in the local community
Requirements
  • Experience across customer-facing environments
  • Experience of working under own initiative within an established commercial framework
  • Organisational skills
  • Time management skills
  • Able to demonstrate an understanding of the retail sector, ideally within a charity context
  • Can lead a team of people with passion and enthusiasm offering support to the team as needed, demonstrating appropriate leadership and desired behaviours
  • Commercial awareness and ability to make decisions to drive revenue
  • Organising in-shop events and other sales promotions
  • Ability to communicate with a variety of people at different levels
  • Understands excellent customer service and can act as an ambassador for our client in their local community
  • Responds with agility to changing consumer and partner needs to maximise all opportunities
  • Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect
  • Demonstrates a passion for CFGC's vision, mission, and values

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