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Shop Manager
2 months ago
About Jeroboams
Jeroboams Group is a dynamic and expanding business with multiple divisions, offering a diverse range of products and services. Our company has a rich history, dating back to 1985, when entrepreneur Peter Rich founded our first shop in Holland Park. Today, we have grown to 10 award-winning shops across London, with five of them also offering fine foods. Our focus is on providing our customers with an exceptional shopping experience, offering a wide selection of products and outstanding customer service.
Job Summary
We are seeking an experienced and approachable leader to manage one of our London shops. The ideal candidate will have a passion for wine and a customer-centric approach, with a proven track record of leading and inspiring teams. The successful candidate will be responsible for creating a positive and supportive work environment, where team members feel valued and motivated to deliver exceptional customer service.
Key Responsibilities
- Lead and manage a team of retail staff, providing guidance and support to ensure excellent customer service and sales performance.
- Develop and implement effective sales strategies to drive business growth and meet sales targets.
- Manage shop operations, including stock control, visual merchandising, and customer service standards.
- Collaborate with the wider team to achieve business objectives and improve overall performance.
- Stay up-to-date with industry trends and developments, applying knowledge to drive business growth and improve customer experience.
Requirements
- Minimum of 2 years' experience in retail management, with a proven track record of leading and inspiring teams.
- WSET L2 or L3 qualification, or equivalent experience in the wine and spirits industry.
- Excellent customer service skills, with a passion for delivering exceptional customer experiences.
- Strong leadership and communication skills, with the ability to motivate and inspire teams.
- Ability to work flexibly, including weekends and bank holidays.
Benefits
- A competitive salary of £30-35k per year.
- Company bonus scheme.
- Contribution to company pension scheme.
- Generous staff discount on wines and spirits.
- High-quality monthly internal product training with our Master of Wine.
- Regular wine and spirit tasting opportunities.
- Ample opportunity for career development, including WSET sponsorship.
- 2 paid volunteering days.
- Cycle to work scheme.
- Staff social events.
- Winery visits.
Job Type
Full-time, 42.5 hours per week, over 7 days on a rota basis.
