Customer Experience Ambassador

3 days ago


Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full time
Senior Customer Experience Ambassador

We are seeking a dynamic and experienced Team Leader to join our small team as a Senior Customer Experience Ambassador. You will be responsible for processing quotes, orders, and enquiries for one of our brand categories, working closely with the Sales Manager and Marketing team to tailor brand promotions and enhance customer experience.

Key Responsibilities:
  • Deliver Exceptional Customer Service: Handle incoming calls and email enquiries, providing technical support for a specific brand while retaining as many calls as possible to free up the external sales team.
  • Act as Account Manager: Manage existing customer relationships and convert enquiries into sales orders.
  • Develop Brand Expertise: Develop a deep understanding of brand products to recommend solutions and act as a brand ambassador.
  • Maintain Accurate Records: Maintain accurate records in NetSuite ERP, including database and contact management, raising cases, processing returns, and updating prices when required.
  • Monitor Market Trends: Monitor market trends, capture customer data, and use these insights to tailor brand promotions in collaboration with your Sector Sales Manager and the Marketing team.
  • Assist with Projects: Assist with various projects as required.
  • Requirements: Ideally some experience within construction or retailers within the building industry. A valid full driving licence is required.

If you are passionate about delivering fantastic customer service and assisting with team success, please apply and we will get back to you as soon as we can.



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