Customer Experience Ambassador
5 days ago
We are seeking a highly motivated and experienced Team Leader to join our fantastic small team as a Senior Customer Experience Ambassador. In this role, you will lead by example, working with and driving the team to achieve exceptional results. You will be responsible for processing quotes, orders, and enquiries for one of our brand categories, working closely with the Sales Manager and Marketing team to tailor brand promotions and enhance customer experience.
Key Responsibilities- Team Leadership: Lead, inspire, and motivate a small team, ensuring effective communication and timely completion of all tasks.
- Customer Service: Deliver exceptional customer service by handling incoming calls and email enquiries, providing technical support for a specific brand while retaining as many calls as possible to free up the external sales team.
- Account Management: Act as the account manager to existing customers and convert enquiries into sales orders.
- Opportunity Identification: Identify larger opportunities for the external sales team.
- Quote Follow-ups: Conduct outbound calls for quote follow-ups.
- Brand Ambassador: Develop a deep understanding of brand products to recommend solutions and act as a brand ambassador.
- Order Processing: Process customer quote requests and orders, manage back-orders, and collaborate with the fulfilment team on scheduling.
- Record Keeping: Maintain accurate records in NetSuite ERP, including database and contact management, raising cases, processing returns, and updating prices when required.
- Market Analysis: Monitor market trends, capture customer data, and use these insights to tailor brand promotions in collaboration with your Sector Sales Manager and the Marketing team.
- Project Support: Assist with projects as required.
- Leadership Potential: High energy and engagement with demonstrated leadership potential.
- Organisation and Presentation: Well-organised and presentable.
- Industry Experience: Ideally some experience within construction or retailers within the building industry.
- Driving Licence: A valid full driving licence is required.
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Customer Experience Ambassador
7 days ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeAbout the RoleVenus Recruitment Ltd is seeking a highly motivated and experienced Customer Experience Ambassador to join our team. As a Senior Customer Experience Ambassador, you will be responsible for leading a small team and delivering exceptional customer service to our clients.Key Responsibilities:Team Leadership: Lead, inspire, and motivate a small...
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Customer Experience Ambassador
4 days ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeWe are seeking a dynamic and experienced Team Leader to join our team at Venus Recruitment Ltd as a Senior Customer Experience Ambassador. You will be responsible for processing quotes, orders, and enquiries for one of our brand categories, working closely with the Sales Manager and Marketing team to tailor brand promotions and enhance customer...
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Customer Experience Ambassador
4 days ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeWe are seeking a dynamic and experienced Team Leader to join our team at Venus Recruitment Ltd as a Senior Customer Experience Ambassador. You will be responsible for processing quotes, orders, and enquiries for one of our brand categories, working closely with the Sales Manager and Marketing team to tailor brand promotions and enhance customer...
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Customer Experience Ambassador
1 week ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeWe are seeking a dynamic and experienced Team Leader to join our team at Venus Recruitment Ltd as a Senior Customer Experience Ambassador. You will be responsible for processing quotes, orders, and customer inquiries for one of our brand categories, working closely with the Sales Manager and Marketing team to tailor brand promotions and enhance customer...
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Customer Experience Ambassador
2 days ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Limited Full timeJob DescriptionWe are seeking a dynamic and results-driven Team Leader to join our fantastic small team at Venus Recruitment Limited as a Senior Customer Experience Ambassador. In this role, you will lead by example, working with and driving the team to achieve exceptional results.Key Responsibilities:Process quotes, orders, and enquiries for one of our...
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Customer Experience Ambassador
2 days ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Limited Full timeJob DescriptionWe are seeking a dynamic and results-driven Team Leader to join our fantastic small team at Venus Recruitment Limited as a Senior Customer Experience Ambassador. In this role, you will lead by example, working with and driving the team to achieve exceptional results.Key Responsibilities:Process quotes, orders, and enquiries for one of our...
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Business Development Ambassador
5 days ago
Portsmouth, Portsmouth, United Kingdom StormX Full timeBusiness Development AmbassadorWe're seeking a driven and entrepreneurial Business Development Ambassador to join our team at StormX. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities that align with our company's growth strategy.Key Responsibilities:Develop and execute a sales strategy to...
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Business Development Ambassador
5 days ago
Portsmouth, Portsmouth, United Kingdom StormX Full timeBusiness Development AmbassadorWe're seeking a driven and entrepreneurial Business Development Ambassador to join our team at StormX. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities that align with our company's growth strategy.Key Responsibilities:Develop and execute a sales strategy to...
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Customer Experience Associate
1 week ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Executive to join our team at Dynamite Recruitment Solutions Ltd. As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key...
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Senior Customer Service Representative
1 week ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeWe are seeking a dynamic and experienced Team Leader to join our team at Venus Recruitment Ltd as a Senior Customer Experience Ambassador. You will be responsible for processing quotes, orders, and enquiries for one of our brand categories, working closely with the Sales Manager and Marketing team to tailor brand promotions and enhance customer...
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Senior Manager, Customer Experience
1 week ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeAbout the Role:The Customer Services Department at Toyota Financial Services, KINTO, and KINTO JOIN is responsible for delivering exceptional customer experiences across all touchpoints. As a key member of our team, you will lead and coach the Customer Services Department to cultivate a high-performing and engaged team.Key Responsibilities:Lead and coach the...
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Senior Customer Experience Manager
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeAbout the Role:The Customer Services Department at Toyota Financial Services, KINTO, and KINTO JOIN is seeking a highly skilled and experienced leader to drive customer excellence across the organization. As a Senior Customer Experience Manager, you will be responsible for leading and coaching a high-performing team to cultivate a culture of...
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Sales and Customer Experience Manager
1 week ago
Portsmouth, Portsmouth, United Kingdom New Balance Full timeAbout Us:New Balance is a leading sportswear brand that has been empowering people through sport and craftsmanship since 1906. We foster a culture of inclusivity and respect, where associates feel valued and inspired to shape the world of tomorrow.Our Retail Stores:We are seeking a highly motivated and experienced Retail Store Manager to lead our...
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Customer Experience Team Leader
6 days ago
Portsmouth, Portsmouth, United Kingdom Auxillis Full timeJob SummaryAuxillis is seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our Branch Management Team, you will be responsible for coordinating the delivery and collection of vehicles to customers.Key ResponsibilitiesLead a team of Service Delivery Drivers to ensure efficient and effective vehicle...
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Customer Experience Team Leader
1 week ago
Portsmouth, Portsmouth, United Kingdom Auxillis Full timeJob SummaryAuxillis is seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our Branch Management Team, you will be responsible for coordinating the delivery and collection of vehicles to customers.Key ResponsibilitiesLead a team of Service Delivery Drivers to ensure efficient and effective vehicle...
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Retail Ambassador
6 days ago
Portsmouth, Portsmouth, United Kingdom Hackett Full timeAbout HackettHackett is a renowned luxury fashion brand that embodies the essence of British heritage and sophistication. Our commitment to quality, creativity, and attention to detail is reflected in every stitch of our clothing.Job OverviewWe are seeking a highly skilled and enthusiastic Sales Consultant to join our team at Hackett London. As a Sales...
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Retail Ambassador
1 week ago
Portsmouth, Portsmouth, United Kingdom Hackett Full timeAbout HackettHackett is a renowned luxury fashion brand that embodies the essence of British heritage and sophistication. Our commitment to quality, creativity, and attention to detail is reflected in every stitch of our clothing.Job OverviewWe are seeking a highly skilled and enthusiastic Sales Consultant to join our team at Hackett London. As a Sales...
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Leisure Ambassador
3 hours ago
Portsmouth, Portsmouth, United Kingdom Village Hotels Full time{"title": "Leisure Receptionist", "description": "Unlock Your PotentialAs a Leisure Receptionist at Village Hotels, you will be the first point of contact for our members and guests, setting the tone for an exceptional customer experience. Your warm personality and "can-do" attitude will ensure that every interaction is a positive one.With a passion for...
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Leisure Ambassador
1 hour ago
Portsmouth, Portsmouth, United Kingdom Village Hotels Full time{"title": "Leisure Receptionist", "description": "Unlock Your PotentialAs a Leisure Receptionist at Village Hotels, you will be the first point of contact for our members and guests, setting the tone for an exceptional customer experience. Your warm personality and "can-do" attitude will ensure that every interaction is a positive one.With a passion for...
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Store Manager Assistant
6 days ago
Portsmouth, Portsmouth, United Kingdom JD Group Full timeJob Summary:We are seeking a highly motivated and experienced Supervisor to join our team at JD Group. As a key member of our store management team, you will be responsible for providing exceptional customer service, leading a team of sales staff, and driving sales growth.Key Responsibilities:Lead and motivate a team of sales staff to achieve sales targets...