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Leisure Ambassador
2 months ago
As a Leisure Receptionist at Village Hotels, you will be the first point of contact for our members and guests, setting the tone for an exceptional customer experience. Your warm personality and "can-do" attitude will ensure that every interaction is a positive one.
With a passion for leisure and customer service, you will thrive in this role, providing top-notch service to our members and guests. You will be the face of our Village experience, making every guest feel welcome and valued.
Key Responsibilities:
- Meet and greet members and guests, providing a warm and welcoming experience
- Take bookings and introduce new people to the club
- Resolve queries and ensure our members are happy
- Work collaboratively with the leisure team to deliver exceptional customer service
What We Offer:
- Complimentary full leisure club membership for you and a family member or friend
- Employee discount on overnight stays at Village Hotels
- 50% discount on food and drink purchased on or off shift
- Exciting training platform with gamified learning
- Discounts and cashback offers on many High Street Brands
- A range of wellbeing and healthcare benefits
- Financial wellbeing support via Salary Finance
- Employee Assistance Programme
- Flexible working hours
- A fun, supportive, and inclusive work environment with loads of development opportunities
What We Need:
- A natural ability to interact with all types of people and use effective selling techniques
- A passion for leisure, fitness, and customer service
- An ability to understand individual needs and wants and tailor your service and communication accordingly
- A drive to achieve and exceed targets
- A team mentality, forming great relationships within leisure and other departments
Please note: All offers are subject to a successful DBS check in this role.
At Village Hotels, we are all about embracing personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. If you are a people person with a passion for leisure and customer service, we want to hear from you
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