Train Conductor

As a key member of our team, you will be responsible for ensuring the safety and comfort of our customers while providing exceptional customer service. This role requires a high level of adaptability, proactive thinking, and multitasking skills.

• Ensure the safety of customers and colleagues at all times, staying alert to potential dangers and taking prompt action when necessary.
• Act as an ambassador for our company, striving to exceed customer expectations and providing a positive experience.
• Manage periods of disruption effectively, communicating changes to customers and ensuring a smooth journey.
• Be visible throughout journeys, proactively helping customers and ensuring everyone has a great and safe experience.
• Provide regular announcements, keeping customers informed of any changes or updates.
• Manage the operational safety of the train, including customer boarding and alighting, dispatching from platforms, and maintaining safety on board.

• Be prepared for change and flexible in times of disruption.
• Be able to multitask and work systematically in a team environment and autonomously.
• Enjoy interacting with customers and colleagues, going above and beyond to provide a great customer experience.
• Be able to recognize and act on changing safety and customer requirements.
• Maintain excellent focus and self-motivation for long periods of time.
• Undertake manual handling activities while moving through the train and assist passengers boarding and alighting.

On average, you will work 37 hours per week over 4.5 days, including a mix of early and late shifts across 7 days.

We have strict requirements around drugs and alcohol, and you will need to pass a medical check to ensure your general health and eyesight are suitable for the role.

Travel time to the depot must not exceed 60 minutes, and a car is preferred due to limited public transport availability.

You must be over 18 years old and have a minimum of 12 months on your visa at the time of appointment.

You will receive a competitive salary, rising to £42,647 per annum after completion of training and a further 12 months fully qualified. You will also receive an annual regional allowance of £474 and 5% commission on ticket sales.

As well as a competitive salary, we offer a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees.
• Free leisure travel for spouses/partners and dependents (criteria-dependent).
• 75% discount on many other train operating companies.
• An annual leave entitlement of 30 days.
• Full training and support with development.
• A large range of exclusive retail offers.
• An excellent pension scheme.