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Medical Centre Receptionist

2 months ago


Epping, Essex, United Kingdom Primary Care Careers Full time

Job Summary

The Primary Care Careers team is seeking a skilled and compassionate Medical Centre Receptionist to join our front-of-house team at The Limes Medical Centre. As a key member of our team, you will play a vital role in ensuring the smooth operation of our practice, providing exceptional patient care, and supporting our healthcare professionals.

Main Responsibilities

  • Greet and direct patients, providing a warm and welcoming environment.
  • Manage appointment bookings, ensuring seamless communication with patients and healthcare staff.
  • Process prescriptions, letters, and other patient-related documents with accuracy and efficiency.
  • Handle patient inquiries, resolve issues, and provide empathetic support in a confidential and discreet manner.
  • Collaborate with our 'on-duty team' to ensure seamless coverage and support.
  • Answer phone calls promptly, providing clear and concise information to patients and healthcare staff.

About Us

The Limes Medical Centre is a dynamic and supportive practice serving approximately 20,000 patients across four sites in Epping, Theydon Bois, North Weald, and Waltham Abbey. As a training practice, we are committed to providing high-quality patient care and supporting the development of our healthcare professionals.

What We Offer

  • The NHS Pension Scheme, a defined benefits scheme.
  • Health service discounts.
  • Annual Leave: minimum 28 days (not including bank holidays) - pro rata for part-time and enhancements for long service.
  • Enhanced maternity terms.

Person Specification

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential, and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathetic in distressing situations.
  • Confidence to work as part of a team and ability to 'think on your feet'.
  • Strong IT and administration skills.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.