Customer Support Specialist

4 weeks ago


Nottingham, Nottingham, United Kingdom Nelsons Full time

Position Overview

We are looking for a dedicated Client Services Representative to join our team at Nelsons. In this role, you will be instrumental in connecting clients with the appropriate legal teams, ensuring a smooth transition and high-quality service delivery.

This position offers a fantastic opportunity for a proactive individual to leverage their customer service expertise within a dynamic and supportive team setting. The ideal candidate will have experience or familiarity with:

  • Handling incoming client communications,
  • Addressing inquiries submitted through online platforms,
  • Accurately gathering and documenting client information,
  • Assisting with new marketing initiatives that may influence the department.

To excel in this role, you should demonstrate exceptional client care abilities, possess strong technical skills, and have a keen attention to detail. Effective communication is essential, along with reliability, organizational skills, and the capacity to thrive in a fast-paced environment. You should also be adept at managing a significant volume of information and exhibit excellent time management and interpersonal skills.

As part of your journey with us, you will receive comprehensive training, ongoing professional support, and a range of benefits designed to help you succeed.



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