Customer Support Specialist
2 months ago
About the Role
At Capital One, we're committed to providing exceptional customer service and support. As a Specialist Customer Support Team Member, you'll play a vital role in helping our customers navigate challenging situations and find suitable solutions.
Key Responsibilities
- Engage in effective and empathetic conversations with customers to understand their individual circumstances and needs.
- Work collaboratively with customers to agree on suitable solutions that meet their requirements.
- Stay up-to-date with industry regulations and Capital One policies to ensure compliance and provide accurate information to customers.
- Remain customer-focused and prioritize their needs in every decision.
- Support customers through sensitive and challenging situations, taking into account any vulnerabilities or special circumstances.
- Signpost customers to additional support resources and services when necessary.
- Use your judgment to assess the best outcome for each customer and provide tailored solutions.
What We're Looking For
- A natural problem-solver with a focus on delivering exceptional customer outcomes.
- Resilience and adaptability in a fast-paced environment.
- A team player with integrity and a commitment to treating customers and colleagues with respect.
- First-hand experience in the finance industry is desirable, but not essential.
- Excellent communication and interpersonal skills.
- A passion for providing exceptional customer service and advocacy.
What We Offer
- A competitive salary of £27,000.00.
- Opportunities for career progression and professional development through our Capital One University training programs.
- Access to our core benefits, including a pension scheme, generous holiday entitlement, and private medical insurance.
- Flexible benefits, such as season-ticket loans, cycle-to-work schemes, and enhanced parental leave.
- A dynamic and inclusive work environment with open-plan spaces, accessible facilities, and a fully-serviced gym.
Our Commitment to Diversity and Inclusion
We're committed to creating a level playing field and building diverse and inclusive teams that reflect our customers and the communities we serve. We welcome applications from candidates from all backgrounds and encourage those from under-represented groups to apply.
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