Administrative Support Specialist

3 days ago

West Midlands Combined Authority, United Kingdom Umbrella Functional Consulting & Support Team Full time
Job Description

Job Title: After Sales Inhouse Support/ Office Administrator

Company: Umbrella Functional Consulting & Support Team

Job Summary:

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. The successful candidate will provide administrative support to our Service & Applications department, ensuring seamless communication with customers and internal stakeholders.

Key Responsibilities:

  • Administrative Support: Provide administrative support to the Service & Applications department, including taking customer phone calls, updating and maintaining CRM database, and raising invoices for service and spare parts.
  • Customer Service: Provide high-quality customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Inventory Management: Manage inbound and outbound inventory, including cycle counting and ordering of parts, equipment, and materials.
  • Documentation: Prepare and dispatch shipments, including documentation and filing.
  • Communication: Act as the first point of contact for incoming customer queries and site visitors, directing requests to appropriate team members.
  • Reporting: Assist in the preparation of reports and data analysis for management.
  • Team Support: Provide support to management and branch staff as required, ensuring the smooth running of the office on a daily basis.

Requirements:

  • Discipline and Organization: Demonstrated ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers, internal stakeholders, and management.
  • Technical Skills: Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, as well as ERP systems.
  • Teamwork: Ability to work collaboratively as part of a team, providing support and assistance as needed.
  • Problem-Solving: Demonstrated ability to analyze problems, identify solutions, and implement changes to improve processes and efficiency.

What We Offer:

As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a competitive salary and benefits package.

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