Administrative Team Lead

2 weeks ago

Bolton, Bolton, United Kingdom Keoghs LLP Full time
{"Key Responsibilities": "Key Responsibilities

As a key member of the Pre Proceedings Credit Hire unit, you will be responsible for managing the administrative functions of the team, ensuring the smooth operation of the unit and providing an efficient service to the Business Unit and staff.

You will be accountable for the operational performance of up to 10 Administrators, responsible for the processing of New claims, Payment packs and Post, with targets aligned to individual handler productivity, attainment of all SLA's associated with speed of Input whilst maintaining the appropriate Quality levels, and ensuring that all data captured is entered into the appropriate systems & meets all auditable compliance functions.

You will also be responsible for planning and managing the team's workload, ensuring all performance and customer KPI's are met in a timely manner, producing all relevant reports promptly, and ensuring all relevant training and development of the team, demonstrable through each team member's understanding of the Administration policies and procedures.

Additionally, you will be responsible for ensuring adherence to the firm's qualitative framework, including litigation procedure and complaints.

", "Key Accountabilities": "Key Accountabilities
  • Monitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planning.
  • Maximising the personal development of team members, identifying training needs and creation of succession planning.
  • Providing an 'environment' where team members feel motivated and deliver excellence.
  • Continuously improving the quality of work in the team, conducting audits as required by administrative policies and procedures, giving feedback to team members and drafting and implementing improvement plans.
  • Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators.
  • Preparing for and conducting Team Meetings, including disseminating information from Team Leader or Departmental Meetings to the team.
  • Managing team members according to the firm's policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.
  • Effectively deal with complaints through agreed handling processes.
  • Speaking with clients and developing relationships with key stakeholders.
", "Requirements": "Requirements

We are looking for a highly motivated and experienced Administrative Team Lead to join our team at Keoghs LLP. The successful candidate will have a proven track record of managing administrative teams, with a strong focus on operational performance, quality and customer service.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to motivate and develop a team of Administrators.

They will also have a strong understanding of administrative policies and procedures, with the ability to implement and maintain high standards of quality and compliance.

The successful candidate will be a strong leader, with the ability to manage and motivate a team, and will have a strong focus on customer service and quality.

", "About Us": "About Us

Keoghs LLP is a leading law firm, providing expert legal services to clients across the UK. We are committed to delivering high-quality services, with a strong focus on customer service and quality.

We are a dynamic and innovative firm, with a strong culture of teamwork and collaboration. We are committed to making Keoghs sustainable and successful for our people and clients, with our five values at the heart of everything we do: We are connected, We are dynamic, We are innovative, We succeed together.

", "Contact Us": "Contact Us

If you are interested in this role, please contact our HR department at [insert contact details].

"}

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