Operational Excellence Manager

3 weeks ago

Croydon, Greater London, United Kingdom Johnsons 1871 Full time

Job Role

Oversee the management of the operational team within Johnsons 1871, ensuring all documentation is meticulously handled. This role is ideal for individuals with a keen organizational ability and strong attention to detail.

Supplier and Procurement Management

  • Negotiating rates and capturing costs effectively.
  • Issuing purchase orders in accordance with established protocols.
  • Securing approval for purchase orders following the appropriate procedures.
  • Completing subcontractor labor monitoring forms accurately.
  • Identifying new suppliers and evaluating existing ones.

Client Service Administration

  • Ensuring the accuracy of Work Information Sheets prior to distribution and upon receipt.
  • Responsible for confirming the receipt of carton deposits.

Reporting Responsibilities

  • Preparing accruals for review and analysis.

Sales Support

  • Providing information on resource availability and recommended pricing.
  • Advising on product delivery options.

Operational Oversight

  • Coordinating daily operational activities.
  • Allocating appropriate resources effectively.
  • Striving for operational efficiencies through optimal resource management.
  • Confirming work start times and details with clients and team members.
  • Conducting briefings and debriefings with team members.
  • Collaborating with warehouse staff to coordinate related activities.

Team Leadership

  • Ensuring all team members are trained to provide the highest level of service in a safe and efficient manner.
  • Developing team members to meet business requirements.
  • Fostering a collaborative team environment.
  • Conducting performance management with regular quality oversight and biannual assessments.
  • Managing employment relations within the branch, consulting HR as necessary.
  • Promoting adherence to company policies and procedures.
  • Ensuring all team members deliver exceptional customer service.
Additional Responsibilities
  • Maintaining vigilant oversight of all vehicles to ensure compliance with transport regulations.
  • Accountable for supervising the team and monitoring driving hours, ensuring compliance with company policies and regulations.
  • Facilitating communication between clients and operational teams to confirm timelines and assign appropriate teams.
  • Collaborating with leadership to ensure efficient and profitable branch operations.
Key Responsibilities
  • Exemplifying excellent communication skills and experience in team management.
  • Motivating team members and promoting collaboration.
  • Managing the daily operations diary, allocating resources, and briefing team members on their tasks.
  • Ensuring compliance with Health & Safety regulations, collecting daily defect sheets, and conducting equipment checks.
  • Overseeing the completion of timesheets and monitoring hours for legal compliance.
  • Ensuring maximum operational profitability aligns with company budgets.
  • Supporting business development and client management initiatives as needed.
  • Engaging with clients through visits before and after installations to ensure high-quality service and identify improvement opportunities.
  • Assisting with branch administration and customer interactions.


Qualifications

Preferred Skills and Attributes

  • In-depth knowledge of the industry with a clear understanding of procedures and legal requirements.
  • Strong IT skills and a CPC qualification at a National Level are advantageous.
  • Experience in planning work schedules; numeracy is essential for operations management.
  • Strong communication, leadership, and management skills to effectively lead a successful team.
  • Ability to problem-solve using initiative, as operations management can present unique challenges.
  • Flexibility to support operational teams as required.

Additional Information

This role may require travel and occasional overnight stays.



Employee Benefits
  • Employee Discount Scheme
  • Life Insurance
  • NHS Top-up Scheme
  • Pension Plan

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