Guest Experience Manager

7 days ago


London, Greater London, United Kingdom Rosewood Hotel Group Full time

Job Summary:

We are seeking a highly skilled and experienced Concierge Executive to join our team at Rosewood Hotel Group. As a Concierge Executive, you will be responsible for creating and shaping a Concierge team that offers a fresh perspective on guest experiences and provides a truly unforgettable experience to each guest.

Key Responsibilities:

  • Develop and implement processes, procedures, and best practices for the Concierge department to ensure seamless guest experiences.
  • Collaborate with suppliers and partners to create bespoke experiences for our guests.
  • Lead and manage the Concierge team to ensure exceptional service delivery and high-quality standards.
  • Develop and maintain a thorough knowledge of all Front Office and Concierge systems to ensure efficient operations.
  • Strive for continuous development and growth of team members through allocation of duties, additional projects, and responsibility.

Requirements:

  • Naturally creative and curious leader with a passion for delivering exceptional guest experiences.
  • Strong network and ability to craft unique and bespoke experiences for guests.
  • Commitment to diversity, equity, and inclusion through continuous development and modelling inclusive behaviours.
  • Eligibility to live and work in the UK.


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