Guest Experience Manager
7 days ago
Job Summary:
We are seeking a highly skilled and experienced Concierge Executive to join our team at Rosewood Hotel Group. As a Concierge Executive, you will be responsible for creating and shaping a Concierge team that offers a fresh perspective on guest experiences and provides a truly unforgettable experience to each guest.
Key Responsibilities:
- Develop and implement processes, procedures, and best practices for the Concierge department to ensure seamless guest experiences.
- Collaborate with suppliers and partners to create bespoke experiences for our guests.
- Lead and manage the Concierge team to ensure exceptional service delivery and high-quality standards.
- Develop and maintain a thorough knowledge of all Front Office and Concierge systems to ensure efficient operations.
- Strive for continuous development and growth of team members through allocation of duties, additional projects, and responsibility.
Requirements:
- Naturally creative and curious leader with a passion for delivering exceptional guest experiences.
- Strong network and ability to craft unique and bespoke experiences for guests.
- Commitment to diversity, equity, and inclusion through continuous development and modelling inclusive behaviours.
- Eligibility to live and work in the UK.
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