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Guest Experience Manager

2 months ago

London, Greater London, United Kingdom LGH Hotels Management Full time

About the Opportunity

At LGH Hotels Management, we're dedicated to providing exceptional hospitality experiences for every guest. Our vibrant food and beverage teams are passionate about creating memorable moments that exceed expectations. As a key member of our team, you'll play a vital role in delivering outstanding service and ensuring our guests feel valued and appreciated.

Your Responsibilities

  • Prepare the restaurant and bar for service, maintaining high standards of presentation and cleanliness.
  • Engage with guests, providing friendly and attentive service while exceeding their expectations.
  • Process food and beverage orders accurately and efficiently, ensuring timely delivery.
  • Promote upselling opportunities to enhance the guest experience and drive revenue.
  • Contribute to a positive and collaborative team environment, fostering a culture of excellence.

Ideal Candidate Profile

  • Genuine passion for hospitality and delivering exceptional customer service.
  • Proven experience in a fast-paced restaurant or bar setting.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests.
  • Strong organizational and time management abilities.
  • A positive attitude and willingness to learn and grow within a dynamic team.

About LGH Hotels Management

LGH Hotels Management is a leading operator of hotels across the UK, renowned for its commitment to quality and guest satisfaction. With a diverse portfolio of properties, we offer exciting career opportunities for individuals who are passionate about hospitality.