Customer Relations Case Specialist

2 weeks ago

Yorkshire, United Kingdom TTEC Full time

About the Role

We are seeking a highly skilled and compassionate Customer Relations Case Specialist to join our team at TTEC. As a key member of our customer experience team, you will be responsible for delivering exceptional service to dissatisfied customers, ensuring their issues are resolved in a timely and professional manner.

Key Responsibilities

  • Deliver outstanding customer experiences by demonstrating empathy, understanding, and effective decision-making.
  • Assume ownership of customer cases and ensure all communication is handled promptly and with a high level of professionalism.
  • Communicate with all case stakeholders to ensure a satisfactory outcome to the case.
  • Proactively maintain customers' knowledge of their respective brand products and provide coaching.
  • Participate in aged case reviews to ensure timely resolution and necessary escalation of cases.

Requirements

  • 1+ year of customer service experience.
  • Proven track record of turning dissatisfied customers into satisfied ones.
  • Excellent time and workload management skills, with the ability to organize and prioritize.
  • Diploma in Mathematics and English language or equivalent, paired with sufficient PC knowledge and applications.
  • Strong interest or working knowledge of cars/commercial vehicles.

What We Offer

  • A supportive and inclusive work environment.
  • A global team of curious lifelong learners guided by our company values.
  • Competitive compensation, performance bonus opportunities, and benefits, including private medical from day one, holiday entitlement, and paid sick entitlement.
  • Base wage starting at 12.50 GBP per hour.
  • Opportunities for career growth and professional development.

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