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Customer Relations Case Specialist Yorkshire

2 months ago

Yorkshire, United Kingdom TTEC Full time

Be the spark that ignites your career with TTEC's award-winning employment experience. As a Customer Relations Case Specialist, you'll be part of bringing humanity to business.

Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in the UK says it all.

What You'll Do

Deliver exceptional customer experiences by demonstrating empathy, understanding, and decision-making skills. Assume ownership of customer cases and ensure all communication is handled promptly and professionally.

Key Responsibilities

  • Investigate and resolve customer complaints in a timely manner.
  • Communicate with customers and stakeholders to ensure satisfactory outcomes.
  • Proactively maintain customer knowledge of brand products and provide coaching.
  • Participate in aged case reviews to ensure timely resolution and escalation.

What You Bring to the Role

  • 1+ year of customer service experience.
  • Proven track record of turning dissatisfied customers into positive experiences.
  • Excellent time and workload management skills.
  • Diploma in Mathematics and English language or equivalent.
  • Strong interest or working knowledge of cars/commercial vehicles.

What You Can Expect

  • Support for your career and professional development.
  • An inclusive culture and community-minded organization.
  • A global team of curious lifelong learners guided by our company values.
  • Competitive compensation, performance bonus opportunities, and benefits.

Visit our website for more information.