Customer Relations Case Specialist Yorkshire

3 weeks ago

Yorkshire, United Kingdom TTEC Full time

Unlock your potential and ignite your career with TTEC's award-winning employment experience. As a Customer Relations Case Specialist, you'll be part of a dynamic team that brings humanity to business.

Our employees have spoken, and our purpose, team, and company culture are amazing. We're proud to be a Great Place to Work certified in the United Kingdom.

What You'll Do

As a Customer Relations Case Specialist, you'll be the difference between a customer's experience being average or exceptional. You'll interact directly with customers/retailers of the Volkswagen Group brand to proactively investigate and resolve all cases in a timely manner.

Key Responsibilities

  • Deliver an outstanding experience to dissatisfied customers by demonstrating empathy, understanding, and decision-making skills.
  • Assume ownership of customer cases and ensure all communication is handled promptly and professionally.
  • Communicate with case stakeholders to ensure a satisfactory outcome.
  • Take a proactive approach to maintain customers' knowledge of their respective brand products and provide coaching.
  • Participate in aged case reviews to ensure timely resolution and necessary escalation.

What You Bring to the Role

  • 1+ year of customer service experience.
  • Proven track record of turning dissatisfied customers into positive experiences.
  • Excellent time and workload management skills, with the ability to organize and prioritize.
  • Diploma in Mathematics and English language or equivalent, paired with sufficient PC knowledge and applications.
  • Strong interest or working knowledge of cars/commercial vehicles.

What You Can Expect

  • Support for your career and professional development.
  • An inclusive culture and community-minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values.
  • Competitive compensation, performance bonus opportunities, and benefits, including private medical from day one, holiday entitlement, and paid sick entitlement.

Visit our website for more information and to explore this exciting opportunity.

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