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Customer Relations Case Specialist Yorkshire, England
2 months ago
Be the spark that brightens days and ignites your career with TTEC's award-winning employment experience. As a Customer Relations Case Specialist, you'll be part of bringing humanity to business.
Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in the United Kingdom says it all.
What You'll Do
Deliver an outstanding experience to dissatisfied customers by demonstrating empathy, understanding, and decisions in a comprehensive, concise, and complete manner.
Assume ownership of their case and ensure all communication is handled promptly and with a high level of professionalism.
Communicate with all case stakeholders to ensure a satisfactory outcome to the case.
Ensure a proactive approach is taken with respect to maintaining the Customers' knowledge of their respective brand products and provide coaching.
Participate at aged case reviews to ensure the timely resolution and necessary escalation of cases where appropriate.
What You Bring to the Role
- 1+ year of customer service experience.
- Proven track record of turning cases of dissatisfied customers into a positive experience.
- Excellent time, workload management skills, and the ability to organize and prioritize.
- Diploma in Mathematics and English language or equivalent, paired with sufficient PC knowledge and applications.
- Strong interest or working knowledge of cars/commercial vehicles.
What You Can Expect
- Supportive of your career and professional development.
- An inclusive culture and community-minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Competitive compensation, performance bonus opportunities, and benefits, including private medical from day one, holiday entitlement, and paid sick entitlement.
- Base wage starting at 12.50 GBP per hour.
Visit for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, engagement, and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
