Construction Research Analyst

4 weeks ago


Ellesmere Port, Cheshire, United Kingdom Infopro Digital Full time

Infopro Digital group is seeking a Researcher on a permanent basis for its Barbour ABI brand. Barbour ABI stands as the UK's premier provider of intelligence and lead generation services tailored to the construction sector. With over 80 years of expertise and a dedicated team of more than 100 professionals based in Cheshire Oaks, we excel in data collection processes and possess unparalleled knowledge in researching and tracking construction projects. Our contributions include publishing the UK Government's National Infrastructure & Construction Pipeline and supplying critical data to the Office for National Statistics for Construction New Orders estimates.

Key Responsibilities:

  • Conduct in-depth research on current construction projects utilizing various communication channels, including telephone and internet, to generate valuable opportunities for clients.
  • Engage directly with clients through internal CRM systems to address inquiries regarding project information.
  • Effectively manage your workload to ensure that project information remains current, accurate, and delivered promptly to meet departmental standards.
  • Meet and exceed KPI targets related to project volume and data quality.
  • Collaborate with colleagues across the organization.
  • Establish and nurture relationships with contacts within the construction industry.
  • Be adaptable to perform additional tasks as required by management and the business.

Qualifications:

  • A minimum of 2 years' experience in an outbound calling role, which may include Research, Debt Collection, Account Management, or Sales.
  • GCSE pass in Maths and English – Grade C or above (or equivalent qualification).
  • Strong communication skills and active listening abilities.
  • Excellent telephone etiquette.
  • Proven experience in achieving KPIs.
  • Demonstrated resilience and a strong work ethic.
  • Commitment to producing consistently high-quality work.
  • Team-oriented with an understanding of how to contribute to team success.
  • Exceptional organizational and time management skills.
  • Attention to detail is crucial.
  • Proficiency in MS Office applications, including Word, PowerPoint, and Excel.
  • Experience with CRM systems and analytical skills.
  • Accountability and reliability are essential.
  • A career-driven mindset.

What We Offer:

  • A comprehensive 6-month induction program, including ongoing training from a dedicated Research Training Manager, featuring one-on-one training, workshops, and on-the-job coaching.
  • A supportive internal leadership team with a track record of internal promotions.
  • A collaborative office environment with ample parking.
  • Opportunities for ongoing development and career recognition within a forward-thinking organization.

Benefits:

  • 25 days of holiday, increasing to 30 days with service.
  • Hybrid working options available.
  • Early finish on Fridays.
  • Additional day off for birthdays.
  • Long Service Awards.
  • Life assurance coverage.
  • Additional holiday purchase options.
  • Volunteering days.
  • Group personal pension plan.
  • Employee Assistance Programme.
  • Employee retail discount scheme.
  • Eye-care vouchers.
  • Discounted gym memberships.
  • Bike to work scheme.
  • Continuous development and support.
  • A friendly and relaxed office atmosphere.
  • Regular social events for business and departmental teams.

About Us:

Infopro Digital is a B2B group specializing in information and technology, with a presence in 18 countries and a workforce of 4,000 employees from 55 nationalities. We connect professional communities across five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. Our solutions empower decision-makers to make informed choices, enabling companies to enhance their business performance sustainably.

Equal Opportunities:

In line with our Code of Conduct Policy, we are committed to providing equal opportunities to all employees and job applicants, ensuring no discrimination based on age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.



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