Neighbourhood Services Officer

5 days ago


Croydon, United Kingdom ccha Full time
About the Role

We are seeking a highly skilled and motivated individual to join our Neighbourhood Services Team as a Neighbourhood Services Officer. This is an exciting opportunity to work with a small, dynamic housing association based in Croydon, employing just over 50 members of staff who care for 1600 homes.

Key Responsibilities
  • Deliver a high level of customer service and effective Housing Management Service to our residents and external customers.
  • Be part of a multi-disciplined Neighbourhood Services team and directly responsible for a defined multi-tenure patch.
  • Work collaboratively with colleagues to achieve business objectives and exceed resident and customer expectations.
Requirements
  • Experience of working in a housing or social care environment.
  • Understanding of implementing good housing management and estate management practices.
  • Ability to keep up to date with relevant housing management regulation and legislation.
  • Good IT knowledge and skills.
  • Great Customer Service and strong customer focus.
  • DBS check.
  • Driving licence / own car.
What We Offer

We operate a hybrid working model, allowing you to balance your work and personal life. A full training package will be provided to support your development as a Neighbourhood Services Officer. We are an equal opportunities employer and welcome applications from diverse candidates.


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