Assistant Manager for Apple Products

3 weeks ago


Bury St, Suffolk, United Kingdom Select Tech Group Full time

Position: Assistant Manager

Company: Select Tech Group

Reporting to: Store Manager and Regional Store Manager

Supervising: Store Team Members (STM)

Benefits of Joining Select Tech Group:

  • Competitive salary based on experience
  • Attractive employee discounts
  • Pension plan
  • Employee incentives
  • Employee Assistance Programme (EAP)

We are currently seeking an Assistant Manager to join our dynamic management team at Select Tech Group. This role is essential in supporting the Store Manager to ensure our store delivers an exceptional customer experience, which is a hallmark of our brand.

About Select Tech Group:

Select Tech Group is recognized as a leading Apple Premium Reseller in the UK and Ireland, with numerous locations across the region. Our stores are distinguished by Apple for providing a customer-centric environment where individuals can engage with the full range of Apple products.

Key Responsibilities:

  • Guide and mentor Store Team Members (STMs) to enhance their skills and performance.
  • Ensure the delivery of outstanding customer service in line with company standards.
  • Balance STM capabilities with customer needs to optimize service delivery.
  • Oversee daily operations on the sales floor, ensuring efficiency in both sales and service.
  • Maintain store merchandising to meet visual standards consistently.
  • Support STMs in their performance, attendance, and professional development.
  • Collaborate with the Store Manager to achieve and exceed store targets and KPIs.
  • Ensure the store is always prepared for trading, maintaining a clean and organized environment.
  • Manage customer complaints and returns effectively, escalating issues when necessary.
  • Facilitate regular training and coaching sessions for STMs to develop their skills.
  • Handle first-level People Operations matters, including performance management and attendance reviews.
  • Supervise store closing procedures and ensure accurate cash handling.

Essential Qualifications:

  • A strong passion for achieving goals and meeting standards.
  • Emotional intelligence to navigate various situations effectively.
  • Experience in managing teams within a retail environment.
  • Ability to inspire and motivate staff to grow and succeed.
  • Trustworthy, dedicated, and willing to work flexible hours.
  • Understanding of the broader company vision and commitment to enhancing the customer experience.
  • Confidence in recommending products based on customer needs.
  • Ability to engage customers and maintain their focus.
  • Capability to work within established guidelines while encouraging STMs to do the same.

Join us at Select Tech Group and be part of a team that is passionate about delivering exceptional customer experiences with Apple products.



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