IT Application Support Analyst
1 month ago
Albany Beck is seeking a skilled and committed IT Application Support Analyst to become a vital part of our innovative IT department. This position involves collaborating with a prominent Investment Banking and Wealth Management organization to facilitate a long-term initiative. The role is essential for maintaining, enhancing, and ensuring the seamless operation of enterprise applications, especially within the Microsoft environment and SWIFT messaging systems.
Key Responsibilities:
Application Support and Maintenance:
- Deliver daily support for business applications, ensuring optimal performance and availability.
- Quickly troubleshoot and resolve application-related issues.
- Conduct regular system monitoring to verify the integrity and availability of all hardware, server resources, systems, and key processes.
Database Management:
- Design, implement, and optimize SQL queries and stored procedures.
- Oversee and manage databases, ensuring data integrity and security.
- Execute data migration, transformation, and loading (ETL) processes using SSIS.
Reporting and Analytics:
- Create, develop, and maintain reports utilizing SSRS.
- Collaborate with business stakeholders to gather requirements and convert them into technical specifications for reporting and analytics.
CRM and MS Dynamics:
- Support CRM applications, particularly MS Dynamics.
- Customize and configure MS Dynamics CRM to align with business requirements.
- Assist in integrating CRM with other business applications.
Scripting and Automation:
- Develop and maintain scripts using PowerShell to automate repetitive tasks and enhance efficiency.
- Implement and manage automated processes to support application deployments and maintenance activities.
SWIFT Messaging:
- Administer and support SWIFT messaging services to ensure secure and reliable financial communications.
- Troubleshoot and resolve SWIFT messaging issues while ensuring compliance with SWIFT standards.
- Collaborate with internal teams and external partners to manage SWIFT-related projects and updates.
Collaboration and Communication:
- Engage closely with the IT team and business stakeholders to understand their needs and provide effective solutions.
- Document technical procedures and user guides to promote knowledge sharing within the team.
- Participate in on-call rotation and provide after-hours support as necessary.
Qualifications:
- Proficient in SSRS and SSIS.
- Strong experience with SQL and PowerShell.
- Familiarity with CRM systems, particularly MS Dynamics.
- Experience with SWIFT messaging systems.
- Excellent problem-solving skills and the ability to perform under pressure.
- Outstanding communication and interpersonal skills.
- Experience in the financial services or wealth management sector is advantageous.
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