Technical Support Analyst

7 days ago


London, Greater London, United Kingdom vertex-it-solutions Full time

Job Summary

Vertex IT Solutions is seeking a skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing technical support to end-users and business managers, resolving issues in a timely and professional manner.

Key Responsibilities

  • Provide technical support to end-users and business managers, resolving issues in a timely and professional manner.
  • Prioritize and resolve technical queries and service requests within agreed service levels.
  • Self-motivated and desire to learn and understand all technologies, both infrastructure and applications delivered in the sites of responsibility.
  • Responsible for creating documentation of any issues that is escalated to a senior level ensuring a repeat escalation is not required.
  • Provide regular feedback to drive technical and process improvements.

Requirements

  • Strong knowledge of Windows and Microsoft products, O365, Active Directory, Windows Server technologies.
  • Knowledge of network technologies.
  • Printer networking.
  • Logical and methodical troubleshooting skills.
  • Excellent written and verbal communication skills and people skills.
  • Strong customer service skills using effective listening, understanding and able to articulate the next steps in a confident and professional manner.

About Us

Vertex IT Solutions is a leading IT Services company based in the City. We are committed to providing high-quality technical support to our clients and are seeking a skilled IT Support Analyst to join our team.



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