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Technical Support Analyst
2 months ago
Position Title:
Technical Support Analyst
Work Arrangement:
Remote (with occasional office presence)
Comprehensive Healthcare Benefits
Group Life Assurance
Annual Leave Entitlement
Training and Development:
Product training will be provided.
Role Overview:
We are looking for a committed and proficient Technical Support Analyst to become a part of our team.
The ideal candidate will be instrumental in delivering post-sales technical assistance, ensuring client satisfaction, and enhancing the overall effectiveness of our global support operations.
Key Responsibilities:
1. Assess client requirements and propose solutions that meet their technical and operational needs.
2. Facilitate software installations for clients.
3. Address and assist with client inquiries via calls and emails, managing, tracking, and resolving support tickets.
4. Troubleshoot license and serial number issues while analyzing hardware and software applications to identify and rectify problems.
5. Conduct testing of bug fixes and pre-release software versions, providing feedback in line with established protocols.
Work Environment:
Enjoy the flexibility of remote work, with a requirement for in-office attendance on select occasions.
Be part of a global support team, contributing to international initiatives.
Benefit from a robust package that includes comprehensive healthcare and group life assurance.
Engage in ongoing professional development with training on our products.
If you are enthusiastic about technical support and keen to advance your career in a vibrant and supportive setting, we encourage you to consider this opportunity.
