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Service Desk Support Specialist

2 months ago

Dunstable, Central Bedfordshire, United Kingdom 1 Tech Staffing Ltd Full time
Job Description

We are seeking a highly skilled Service Desk Support Specialist to join our team at 1 Tech Staffing Ltd. As a key member of our IT support team, you will be responsible for providing exceptional customer support via our service desk.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and remote access
  • Troubleshoot and resolve technical issues related to cloud, AD, 365, and Windows 10
  • Collaborate with internal teams to resolve complex technical issues
  • Maintain accurate call logs and documentation
  • Participate in project work and contribute to the development of new processes and procedures

Requirements:

  • ITIL certification
  • Experience with Azure, Active Directory, Office365, and Windows 10
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A competitive salary of up to £28K
  • A structured progression plan to support your career growth
  • Opportunities to work on exciting projects and contribute to the development of new processes and procedures

About Us:

1 Tech Staffing Ltd is a rapidly expanding organization with a strong commitment to providing exceptional customer support. We are looking for a talented individual who is passionate about technology and has a strong desire to learn and grow with our company.