Service Operations Manager
5 days ago
Whitbread is seeking a highly skilled Service Operations Manager to join our team. As a key member of our IT Operations team, you will be responsible for managing and developing a team of Major Incident Managers, as well as overseeing the management of suppliers and ensuring the smooth operation of our technology infrastructure.
Key Responsibilities:- Build relationships with major vendors and service providers to meet service and budget expectations.
- Major Incident Management and service desk management.
- Own and maintain processes, seeking improvements and ensuring adoption by the support organization and business.
- Ensure root cause is established for all major incidents with corrective actions tracked and managed to conclusion.
- Govern and lead the Service Desk and Service Management toolset for optimal service delivery.
- Work closely with Service Delivery Managers, Business stakeholders, and Suppliers to review service performance and understand service experience.
- Recruit, lead, motivate, develop, and manage direct reports to build a high-calibre team with necessary skills and capabilities.
- Demonstrable management experience building cross-function consensus with exposure to technology providers and/or business clients.
- Experience managing and leading a high-performing, cohesive team.
- Experience of working with a mix of insourced, outsourced as well as onshore/offshore, agile & waterfall service providers.
- Demonstrable, strong working knowledge of ITIL Service Management framework and process areas.
- Cares and takes accountability for incidents, escalations and problem resolution and uses expertise to offer solution options and recommendations.
- Up to £65,000 salary.
- Hybrid working arrangement with a minimum of 3 days a week in our Dunstable campus.
- Annual Whitbread performance incentive worth up to 30% of base salary.
- Family BUPA Healthcare.
- Up to 10% Matched Pension, 33 Days holiday and Company Share Save Scheme.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
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Dunstable, Central Bedfordshire, United Kingdom whitbread Full timeService Operations ManagerWhitbread is seeking a highly skilled Service Operations Manager to join our Technology team. As a key member of our operations team, you will be responsible for managing and developing a team of Major Incident Managers, as well as overseeing the management of suppliers and ensuring the smooth operation of our IT systems.Key...
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