Service Operations Manager
1 week ago
Key Responsibilities:
- Build relationships with major vendors and service providers to meet service and budget expectations.
- Major Incident Management and service desk management.
- Own and maintain processes, seeking improvements and ensuring adoption by the support organization and business.
- Ensure root cause is established for all major incidents with corrective actions tracked and managed to conclusion.
- Govern and lead the Service Desk and Service Management toolset for optimal service delivery.
- Work closely with Service Delivery Managers, Business stakeholders, and Suppliers to review service performance and understand service experience.
- Recruit, lead, motivate, develop, and manage direct reports to build a high-calibre team with necessary skills and capabilities.
About the Role:
This is a leadership role managing and developing a team of Major Incident Managers. You will also have the responsibility of managing suppliers with accountability for all key aspects within IT Operations.
What You'll Get:
- Bonus: An annual Whitbread performance incentive worth up to 30% of base salary.
- Healthcare: Family BUPA Healthcare.
- Up to 10% Matched Pension, 33 Days holiday and Company Share Save Scheme.
About Whitbread:
Whitbread is a leading hospitality business with over 40,000 employees. Our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure.
Why You'll Love It Here:
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
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