Front of House Assistant Manager

14 hours ago

Chesham, United Kingdom De Vere Latimer Estate Full time
About the Role

We are seeking a highly skilled and experienced Assistant Front of House Manager to join our team at De Vere Latimer Estate. As a key member of our Front of House team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests' expectations are consistently met and exceeded.

Key Responsibilities
  • Provide exceptional guest service and ensure that all guests receive a warm and welcoming experience.
  • Support the Front of House Manager in the smooth running of the department and assist with various tasks and training activities.
  • Develop and implement effective strategies to improve guest satisfaction and loyalty.
  • Collaborate with the Front of House team to ensure seamless communication and coordination.
  • Contribute to the development and implementation of new ideas and initiatives to enhance the guest experience.
Requirements
  • Hotel reception experience and a track record of delivering outstanding guest service in a similar role.
  • Effective communication skills and the ability to build strong relationships with colleagues and establish a genuine rapport with guests.
  • Proficiency in using IT software, with familiarity with Opera being advantageous but not mandatory.
What We Offer
  • A competitive salary of £30,000 per annum based on 40 hours per week.
  • Free meals on duty in our colleague dining facilities.
  • Complimentary use of the Leisure Club facilities.
  • An extra paid day off for your birthday, along with a £20 love to shop voucher.
  • An annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
  • Exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
  • 31 days holiday each year (increasing annually up to 33 days).
  • Access to our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
  • Excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
  • Our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
  • Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
  • Our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
  • Regular team appreciation events, including memorable Christmas and Summer parties.
  • Our Company Life Assurance scheme, ensuring financial security for your loved ones.
About De Vere Latimer Estate

De Vere Latimer Estate is a 205-bedroom hotel with 27 meeting and event spaces, 30 acres of land for team building, 3 restaurants, 5 bars, and a Gym and swimming pool. Our teams at Latimer Estate know how to have fun at work while working hard to put our guests at the heart of everything they do.

We are committed to creating a sense of belonging and fostering a culture of inclusivity, where each person is valued and appreciated. If you share our values and are passionate about delivering exceptional guest experiences, we invite you to join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

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