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Assistant Front of House Manager
2 months ago
We are seeking a highly skilled and experienced Assistant Front of House Manager to join our team at De Vere Latimer Estate. As a key member of our Front of House team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests' expectations are consistently met and exceeded.
Key Responsibilities- Lead the Front of House team in delivering outstanding guest service and ensuring that all guests receive a warm and welcoming experience.
- Support the Front of House Manager in the day-to-day operation of the Front of House department, including managing staff, handling guest requests, and maintaining high standards of service.
- Develop and implement strategies to improve guest satisfaction and loyalty, working closely with the Front of House Manager and other departments to achieve this goal.
- Provide excellent communication and interpersonal skills, building strong relationships with colleagues and guests alike.
- Stay up-to-date with industry trends and best practices, sharing knowledge and expertise with the team to drive continuous improvement.
- Hotel reception experience and a proven track record of delivering outstanding guest service in a similar role.
- Effective communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
- Proficiency in using IT software, with familiarity with Opera being advantageous but not mandatory.
- Able to work a variety of shifts, including earlies, lates, and weekends, as well as occasional night shifts.
- A competitive salary of £30,000 per annum, based on 40 hours per week.
- Free meals on duty in our colleague dining facilities.
- Complimentary use of the Leisure Club facilities, saving you money on costly gym memberships.
- An extra paid day off for your birthday, along with a £20 love to shop voucher.
- An annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
- Exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
- 31 days holiday each year, increasing annually up to 33 days.
- Access to our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- Excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
- Our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- Our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
- A supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
- Our Company Life Assurance scheme, ensuring financial security for your loved ones.
