Customer Insights Analyst

3 weeks ago


York, York City, United Kingdom Hiscox Full time

Exciting Opportunity at Hiscox:

We are seeking a dedicated professional to take on the role of Customer Insights Analyst. In this position, you will collaborate with our Customer Relations team to examine and enhance the underlying causes of complaints while promoting positive customer experiences.

Your key responsibilities will include:

  • Conducting thorough investigations into the root causes of customer complaints
  • Identifying strategies to minimize complaints and enhance customer satisfaction
  • Generating comprehensive reports that provide actionable insights
  • Fostering relationships with internal stakeholders
  • Leading initiatives aimed at improving customer experiences

Qualifications:

  • Exceptional analytical abilities
  • Capability to influence and engage stakeholders
  • Strong communication skills
  • Background in process enhancement or the insurance sector
  • Familiarity with regulatory standards

About Hiscox:

Hiscox is dedicated to promoting diversity and fostering an inclusive workplace culture. We support a hybrid working model to encourage a healthy work-life balance.

If you are enthusiastic about enhancing customer service and resolving issues, we look forward to your interest.



  • York, York City, United Kingdom Hiscox Full time

    About the RoleWe are seeking a highly skilled Data Insights Analyst to join our team at Hiscox. As a key member of our data team, you will play a critical role in supporting our business leaders in making informed decisions through data-driven insights.Key ResponsibilitiesCommercial Conversations: Develop and maintain strong relationships with key...

  • Performance Analyst

    4 days ago


    York, York City, United Kingdom Network Rail Full time

    **Job Summary**We are seeking a highly skilled Performance Analyst to join our team at Network Rail. As a key member of our business, you will play a critical role in providing analysis, insight, and advice to our business partners to help them make informed decisions and drive business improvement.About the RoleThe successful candidate will be responsible...


  • York, York City, United Kingdom Network Rail Full time

    **About the Role**Network Rail is seeking a skilled Performance Analyst to join our team. As a key member of our organization, you will play a crucial role in providing analysis, insight, and advice to our business partners to help them make informed decisions and drive business improvement.**Key Responsibilities:**Support and collaborate with business...


  • York, York City, United Kingdom Network Rail Full time

    **About the Role**Network Rail is seeking a skilled Performance Analyst to join our team. As a key member of our organization, you will play a crucial role in providing analysis, insight, and advice to our business partners to help them make informed decisions and drive business improvement.**Key Responsibilities:**Support and collaborate with business...


  • York, York City, United Kingdom Hiscox Full time

    Job Type: PermanentJoin Hiscox for a Promising FutureThe Team:The Hiscox UK Change Team serves as a vital link between business operations and technology, ensuring that technological advancements are prioritized, clearly defined, and implemented effectively to support the strategic objectives of the organization. This role requires a comprehensive...


  • York, York City, United Kingdom Corriculo Ltd Full time

    About the RoleWe are seeking a highly skilled Data Analyst to join our team at Corriculo Ltd, a leading specialist recruitment agency. As a Data Analyst, you will play a crucial role in analysing a wide range of data using Excel to inform and enhance service commissioning and delivery.Key ResponsibilitiesAnalyse and interpret complex data sets to provide...


  • York, York City, United Kingdom Corriculo Ltd Full time

    About the RoleWe are seeking a highly skilled Data Analyst to join our team at Corriculo Ltd, a leading specialist recruitment agency. As a Data Analyst, you will play a crucial role in analysing a wide range of data using Excel to inform and enhance service commissioning and delivery.Key ResponsibilitiesAnalyse and interpret complex data sets to provide...


  • York, York City, United Kingdom Family Fund Full time

    Job Summary:We are seeking a highly skilled Data Analyst to join our Policy, Research and Evaluation team at Family Fund. As a Data Analyst, you will play a critical role in developing and delivering statistical insights to support our influencing work and improve outcomes for disabled and seriously ill children and young people.Key Responsibilities:Develop...

  • Data Analyst

    6 days ago


    York, York City, United Kingdom Family Fund Full time

    Job Summary:We are seeking a highly skilled Data Analyst to join our Policy, Research and Evaluation team at Family Fund. As a Data Analyst, you will play a critical role in developing and delivering statistical insights to support our influencing work and improve outcomes for disabled and seriously ill children and young people.Key Responsibilities:Develop...

  • Data Analyst

    1 day ago


    York, York City, United Kingdom Workonblockchain Full time

    Data Analyst Job DescriptionAbout the RoleWe are seeking a highly skilled Data Analyst to join our team at Workonblockchain. As a Data Analyst, you will play a critical role in analyzing and interpreting complex data to inform business decisions.Key ResponsibilitiesData Analysis: You will be responsible for analyzing a wide range of data using Excel to...

  • Data Analyst

    1 day ago


    York, York City, United Kingdom Workonblockchain Full time

    Data Analyst Job DescriptionAbout the RoleWe are seeking a highly skilled Data Analyst to join our team at Workonblockchain. As a Data Analyst, you will play a critical role in analyzing and interpreting complex data to inform business decisions.Key ResponsibilitiesData Analysis: You will be responsible for analyzing a wide range of data using Excel to...


  • York, York City, United Kingdom Hiscox Full time

    Overview:We are seeking a skilled and knowledgeable Senior MI Analyst to enhance and refine our Power BI solutions. In this pivotal role, you will be responsible for designing and developing sophisticated Power BI dashboards and reports that deliver critical insights into sales and service metrics.Key Responsibilities:Collaborate with operational teams to...


  • York, York City, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled Senior Management Information Analyst to join our team at Reed. As a key member of our business intelligence team, you will be responsible for designing and developing advanced Power BI solutions to drive business growth and improvement.Key ResponsibilitiesDesign and Develop Power BI Solutions: Utilize your...

  • Data Analyst

    1 day ago


    York, York City, United Kingdom Michael Page (UK) Full time

    About Our ClientMichael Page (UK) is a leading recruitment agency with a strong presence in the UK market.We are working with a specialist charity that provides a range of free and confidential services to help people cope with, and recover from, the traumatic effects of domestic abuse and other violence.The charity's services include the provision of...

  • Data Analyst

    24 hours ago


    York, York City, United Kingdom Michael Page (UK) Full time

    About Our ClientMichael Page (UK) is a leading recruitment agency with a strong presence in the UK market.We are working with a specialist charity that provides a range of free and confidential services to help people cope with, and recover from, the traumatic effects of domestic abuse and other violence.The charity's services include the provision of...


  • York, York City, United Kingdom SPG Resourcing Full time

    Job Title: Senior Business Intelligence AnalystJob Type: PermanentSalary: £50,000Location: HybridThe Senior Business Intelligence Analyst will lead the development and optimization of business intelligence solutions to empower operational teams across the organization in achieving their strategic objectives. The role involves the design, development, and...


  • York, York City, United Kingdom Arriva UK Trains Limited Full time

    At Arriva UK Trains Limited, we are seeking a talented and motivated professional to join our Commercial team as a Revenue & Pricing Analyst.This role offers a unique opportunity for the selected candidate to significantly influence our commercial strategies.As a Revenue Analyst, your primary responsibilities will include assisting our Pricing & Distribution...


  • York, York City, United Kingdom Hiscox Full time

    Overview:We are seeking a skilled and knowledgeable Senior MI Analyst to enhance the development and efficiency of our Power BI solutions. In this pivotal role, you will be responsible for designing and constructing sophisticated Power BI dashboards and reports that deliver critical insights into sales and service performance.Key Responsibilities:Collaborate...


  • York, York City, United Kingdom SPG Resourcing Full time £50,000

    About the RoleWe are seeking a highly skilled Senior Business Intelligence Analyst to join our team at SPG Resourcing. As a key member of our organization, you will be responsible for leading the development and optimization of Power BI solutions to empower operational teams across the business.Key ResponsibilitiesDesign and develop advanced Power BI...


  • York, York City, United Kingdom Arriva UK Trains Limited Full time

    **Job Summary**We are seeking a talented and motivated individual to join our Commercial team as a Yield Analyst at Arriva UK Trains Limited.This role offers an exciting opportunity to the successful candidate to contribute to our commercial success. As a Yield Analyst, you will be an important part in ensuring Grand Central fares are priced to maximize...